I purchased a New Chevy colorado in March and with all the gadgets on the new vehicles I fell to see the odometer and over looked the mileage on the 2 1/2 foot sale doctument. I did not notice the mileage until driving the vehicle home after the sale. For heavens sake I purchased a new vehicle and paid the sticker price not a New-used vehicle. When I brought it up to the sales manager he said I already was a aware of the mileage and that was a big lie because if I knew it had miles on it especially 4,164 mile I would have said no deal. I hope all would be buyers of new vehicle from this dealer would make it the first thing to do when buying from berglund on williamson road in Roanoke CHECK THE MILEAGE. Not only did it take away the feeling of having a new vehicle but it interferes with your warranty from GM. After contacting, GM did credit me 3,000 of the 4,164 the dealer sales team put on this vehicle but I still lossed 1,164 miles on my warranty. This dealer should have posted next to the sales sticker that this was a demo vehicle. I will not buy from this dealer in the future.
Spoke with Robert Milner General Manager by phone this week and he assured me that the two owners of Berglund are respectable church going individuals and have been in business for over 40 years and would not allow the sale of a new vehicle to a customer without disclosing the Vehicle excessive miles on its odometer, I do not know the owners of Berglund and this report is not directed at the owners. I will agree with him I don't believe they would either, its up to the sells person to verbally disclose this mainly the sales person I was dealing with. I however must take responsibility for my failure by over looking the milage during the test drive and signing of the sales documents. Robert told me that they are now posting stickers on vehicles so the the customer can tell a vehicle is a Demo etc. However it still does not excuse the fact that sale's person should have verbally told me that this New vehicle had 4,164 miles and already has had its first oil change so I could have walked away from the deal. I purchase this truck on March 22, 2018 it is now July 21, 2018 it has 5,605 miles on its odometer after subtracting the 4,164 miles, I have driven the truck 1,441 mile since owning it. If I decided to sell this vehicle I would surely loose money because of its high mileage. The reason I gave the customer service rating that I did was based solely on not what Rob Hart told me, but who I assumed was one of the sales managers told me in reguards to the Customer survey that General Motors sends buyer by mail. This sales person told me not to mark excellent on this survey but to check the box completely satisfy. I really did not appreciate this sales person telling me how to fill out a customer survey that is my privilege as a customer to give my own personal option.