Berglund Luxury Auto

Fast, efficient, and professional as always Went for a Tabata aIr bag recall. car was taken right in when we arrived, it was completed on the promised time, and they washed our very dirty car.. Went for a Tabata aIr bag recall. car was taken right in when we arrived, it was completed on the promised time, and they washed our very dirty car...perfect! More

Top Notch!! They take great care of me every time that I take my Mercedes there. Jo does just what you ask him to and will go out of his way to make sure you're s They take great care of me every time that I take my Mercedes there. Jo does just what you ask him to and will go out of his way to make sure you're satisfied. More

First service on my new Volvo SUV The service department here at Volvo in Lynchburg is the best I’ve seen in 30 years. Always helpful and they really listen and answer questions on all The service department here at Volvo in Lynchburg is the best I’ve seen in 30 years. Always helpful and they really listen and answer questions on all concerns. More

Comfortable car buying Tried USAA Car buying service for the first time. Got an message from Dave Roberts. It was just one message we were not bombarded by one message after Tried USAA Car buying service for the first time. Got an message from Dave Roberts. It was just one message we were not bombarded by one message after another like we were from other dealers. We met with Dave told him what models we were considering and he said the best thing to do was come by when we had time and drive all of them back to back. About a week later and with no pressure from Dave we took time to drive the Mercedes, Volvo, BMW and Lincoln models on our list. Dave took his time in explaining the benefits of each and answered our questions never once pressuring us into a deal. We decided on the Volvo XC60 T5 AWD Momentum and have had it just over a week now. Dave made the buying experience pleasurable with out all the pressure and haggle we had experienced in past car purchases. Every one we dealt with at Berglund treated as if we were friends or family not a pay commission check. More

Excellent Good friendly service and Jonn Talbot is excellent technician. John has been servicing my cars for over 20 years and I have never had a complaint with Good friendly service and Jonn Talbot is excellent technician. John has been servicing my cars for over 20 years and I have never had a complaint with him. Entire dealership is customer friendly. More

Great service. Fast and reliable. Joe is great Joe and his team at Berglund are great. Polite and considerate and Joe always explains things to me and is always accurate about how long it will take Joe and his team at Berglund are great. Polite and considerate and Joe always explains things to me and is always accurate about how long it will take. They wash my car too More

Service experience Very satisified with service.. Friendly team with goid waiting area. Service was quick snd ahead of time promised. Excellent client experience. Wo Very satisified with service.. Friendly team with goid waiting area. Service was quick snd ahead of time promised. Excellent client experience. Would recommend Berglund for purchase and service. More

Great customer care experience An alert showed up on my car. Came in to have checked out. Just needed sensor reset with no cost to me. Eased my fear of having to spend more money An alert showed up on my car. Came in to have checked out. Just needed sensor reset with no cost to me. Eased my fear of having to spend more money on car after having spent over $1000.00 for inspection failures. Excellent customer service provided by my Service Manager. More

Value added service experience I have purchased or leased three BMWs from Berglund Luxury Auto (under that and other names) and two before that from other dealers in Virginia. My e I have purchased or leased three BMWs from Berglund Luxury Auto (under that and other names) and two before that from other dealers in Virginia. My experience with this service team is that they are a peerless, value-added component of my overall BMW experience in Lynchburg. This service group combined with my BMW's in-car maintenance advisories have made my service experience incredibly painless and efficient. Yes, I have a big lease payment on my 2016 X-5, but I remind myself that the maintenance/warranty is worth several hundred dollars per month in hassle-free upkeep. Also, kudos to Randy Mills, my long-time service advisor.. More

Worst Car Buying Experience Ever Purchased Volvo from Burglund Luxury. Volvo with 44k miles on it.. Purchased over the internet since I had a 2 hour drive to Berglund. Once I arrived, Purchased Volvo from Burglund Luxury. Volvo with 44k miles on it.. Purchased over the internet since I had a 2 hour drive to Berglund. Once I arrived, salesman says car is getting new brakes installed that we would do paperwork then I'd be on my way with my new/used car.. 5 hours go by and car still not ready, "I have yet to see it in person".. Volvo service manager says , after 5 hours of waiting to see my car that the car has illegal tent that MUST be removed before it can be inspected or driven and asked that I take a loaner car home and the Volvo would be delivered to me to save a 4 hour round trip drive.. 3 days later my volvo arrives while I'm getting my Hair did at a local hairstylist.. I swap keys with the delivery guy and he takes the loaner car back.. It was raining when the car arrived at the hairstylist so the very FIRST time I get in to drive it, The entire DASH is soaking wet from rain.. When the window tint was removed, the seal was damaged and was leaking across the entire top of the Windshield. WOW, What first impressions of my new Ride.. I call my salesman and send photos immediately and he said that they cant repair windshields that a 3rd party company must perform the work and that he would schedule a day and time.. 4 weeks of calling to get this repaired, I finally talked to a service director who got me scheduled to fix my car.. During the month of October, I was unable to drive my new car anytime it rained.. On my way to Roanoke to get windshield installed, my AWD DISABLED light comes on and a roaring noise is coming from a wheel.. I have 700 miles on this car TOTAL since the date I purchased.. Berglund replaced the windshield and gave me an Estimate of $980 to replace a part in the drivetrain for the AWD System and a $700 Estimate to replace a wheel bearing.. THIS IS THE MOST SHADY DEALERSHIP I HAVE DEALT WITH IN 45 YEARS OF LIFE.. This company has become SO LARGE, Individual Customers NO LONGER MATTER as they did just 15 years ago.. I have yet to make my 1st payment and have to pay $1700 in repairs PLUS a new windshield.. BUYERS BEWARE.. ALL THAT MATTERS TO THIS COMPANY IS MONEY.. ETHICS, Responsibility, and Customer appreciation ends the moment you buy a car which is Sadd.. God bless the people because they need all the blessings possible. More