Berglund Toyota

Quick Everything was handled quick and easy. I got shuttled to and from work. Everything was finished way ahead of scheduled. They even gave tips that were Everything was handled quick and easy. I got shuttled to and from work. Everything was finished way ahead of scheduled. They even gave tips that were unexpected and useful. Im sorry I couldn't remember the name of the lady at the front desk. Thanks! More

Excellent Service Always friendly and willing to accommodate. I'll be buying my new Rav 4 shortly and it will be from Berglund . Let me know when the new 2019 is in. Always friendly and willing to accommodate. I'll be buying my new Rav 4 shortly and it will be from Berglund . Let me know when the new 2019 is in. More

Oil change Had no appointment but took me anyway. Out within an hour. Good job and the lady at the service desk was very nice. Would recommend. Had no appointment but took me anyway. Out within an hour. Good job and the lady at the service desk was very nice. Would recommend. More

wonderful I had a very pleasant experience with Berglund, from the sale person(Shawn) to the office loan person(Joyce) wonderful people easy to talk to and they I had a very pleasant experience with Berglund, from the sale person(Shawn) to the office loan person(Joyce) wonderful people easy to talk to and they work hard to make sure you are happy and pleased. Way to go Berglund...... More

Their Service SUCKS! This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will nev This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will never buy another one! They don't stock tires for their hybrid cars. I've had 2 flats in 2 different hybrids, they didn't stock the tires for either car I had to order 1 from the internet! They only have ONE hybrid certified technician! (REALLY, JUST 1!) So if you need service on your hybrid car when he's not there, as I just did, you have to wait until he returns (even if the service isn't on the hybrid part of the car, mine was gas lines and fuel tank). I brought the car in on July 9 and picked it up on the 28th! The Service Manager (Wil) promised to keep me informed, I never heard from him unless I stopped by, until the car was done! Then, to top it all off, they stopped giving the senior discount! I did some research on them, they only have a 2.5 star rating for service! I'd never be happy with a rating like that in my business! How can they sleep at night! Oh, I know they're rich and they can afford sleeping pills! Bye bye Bergland, I'll not be back! More

Great vehicle; less impressed with service department We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with the service department. In particular, the tires were rotated (or at least the invoices stated that they were) during each of the 5 service maintenances covered under warranty, at 5,000 mile intervals. When the 30,000 mile service came due we decided to take it to an independent service shop. They discovered that all 4 wheels were out of alignment, resulting in excessive wear on the inside edge of the tread to the point where a new set of tires was required. My question is how, in 5 tire rotations over the course of 27 months, was this not noticed or mentioned? Needless to say, we will take it elsewhere for service from now on. More

Awful place to do business I will not do business with any Berglund again. And will tell everyone about my experience.lso after spending over five hours at the dealership it was I will not do business with any Berglund again. And will tell everyone about my experience.lso after spending over five hours at the dealership it was after 9pm before everything was finalized and everyone was ready to go home. I forgot to get copies of the papers I had signed. I called my salesman James to get them faxed to me. He left me a voicemail stating I did not need them. I went by the dealership and was told by James they did not have my paperwork and he couldn't get me copies. Luckily I have his voicemail stating the we owe on it.n March 27th I bought a vehicle that had been inspected on March 23rd. I had them to make out a "We Owe" for new State Inspection that stated they would fix anything related to state inspection if it failed. I did not trust the inspection on it. It took me two days to get hold of Service Department no-one answered phone and no return call from my messages. Then to get a loner car ( which was approved by sales manager Fred) took another day for someone to call which they never did. I just called back and took first available appointment.Before my appointment I took the vehicle to another auto place to have a pre state inspection which a couple things failed dealing with the suspension. Needless to say Berglund passed the vehicle. I talked to the Service Manager explained I had a preinspection and what had failed he said he didn't want to see it and was taking his inspector word. Now I am filing a report with the state police to see if they pass the inspection. More

Great Service I have nothing but good things to say about dealing with Berglund Toyota. From the time I pulled into the lot until the time I left with my new 2014 T I have nothing but good things to say about dealing with Berglund Toyota. From the time I pulled into the lot until the time I left with my new 2014 Toyota Tundra they made the experience great. They were good to work with through thte whole process and would recommend them to anyone. Stop by and see them and let them help you find the vehicle you are looking for. Thanks Berglund for the great customer service!! More

awful experience My husband and I purchased a used nissan van from Berglund almost 2 months ago...terrible mistake!!! We no sooner got the vehicle home the day of pur My husband and I purchased a used nissan van from Berglund almost 2 months ago...terrible mistake!!! We no sooner got the vehicle home the day of purchase and the check engine light came on! We immediately called the dealer and were advised to bring it in on Monday (since they were closed the next day). Upon taking the van there we were it was several things wrong like spark plugs fuel pump etc. They kept the van for a week and a half and called saying g it was fixed. We went picked it up drove about 2 miles down the road and guess what... engine light back on! This time the manager Fred assured us it must be just a vapor leak or something simple. Again van was back In the shop and this time they were smart sending it to nissan dealer. They identified the problem and immediately fixed it. We got our van backand what do you know we now had a loud clonking when applying brakes in back. ToOK it back to the dealer they supposedly checked it thoroughly and brakes were fine. We pushed the ordeal to be fixed and all of a sudden it needed new brakes and rotors! Thinking our ordeal was over and we could finally enjoy the van we take the van home. The next day we are driving it and hear a loud thomping and smoking from back tires. We took it again to the dealer who kept it for several days and stood by their firm beliefs that nothing at all was wrong...even saying a little smoke is normal! I ended up taking it to the nissan dealer and they diagnosed it as the brakes not being properly put on they fixed it and didn't even charge us. They also informed me I need a new timi g chain, as well as three other parts that were broken and should have never passed inspection 2 months ago!!! Berglund is a rip off place their service dept is awful and customer service is terrible. The managers are not any better considering we have tried calling to report all of this to them and they will not return our calls. Save your time money and frustration and deal with a reputable dealership like Lynchburg nissan. More

Burglund Toyota Lynchburg Virginia Service and Cars...Fraud! I purchased a Toyota Camry 2007 with a 3year 3,000 mile warranty at the Burgland dealership. Easy to purchase the car but after buying Cars...Fraud! I purchased a Toyota Camry 2007 with a 3year 3,000 mile warranty at the Burgland dealership. Easy to purchase the car but after buying it the nightmare started two days after the sale. I went to raise down my window and it no longer worked and I could not open the car door. So I took it back to the dealership and they fixed it NO CHARGE! but it took almost a week. When I got it back the dealership explained that the window broke during repairs and they had to replace it. When I received it back they failed to tint the driver's side window so I took it back, took another two days for repair NO CHARGE!. So I was still happy. Loved the Camry :)) Drove the car for two months and the beginning of the nightmares begin...for the remainning of the years or months I have had the car it has been in and out of the shop over 7 times for the engine light, coils, and VSC going bad and was told repeatedly by Bill Miluszusky and other servicemen that everything is fine after every visit. My warranty is up now and repairs have to be out of pocket totally now. So I explained to them to replace my coils all of them was told they were replaced and again I will have no more problems with the car and two days later the same problem occured! Really? The service man told me they were busy and to not worry until the engine light is blinking. Well, two weeks later, it is blinking so he tells me I have to pay to get it towed ( if I had known this I would have brought the car in the first time I called). Get the car towed in for them to tell me that 1 more coil went bad but i need to replace 3 more coils and it now will cost even more for labor and replacement! "How can coils be replaced that have already been replaced???", I asked. Now I am being told that those were the front coils, not the back coils of the car and they are now bad...really? REALLY? Is that going to fix the issue.....According to RYAN HABERnASS "yes that will fix the issue"???? What do you think I said, !@#$%^&*()(*&^%$#@!! It is now June 25 and the car is in the shop yet again! Berglund Toyota "Life is all about the ride" ~~~~there slogan. The ride that they took or are taking me on :( :( More