Bergstrom Chevrolet Volkswagen of Green Bay

When I walked into the dealership they let me alone no pressure the dealership was clean and sell people were helpful and answered all my questions service department was the same pressure the dealership was clean and sell people were helpful and answered all my questions service department was the same More

They won't replace faulty wiper fluid tank. My wiper fluid tank has a slow leak and they claim they can't find any leaks. I fill the wiper fluid tube up to the top and within a few days it's ha My wiper fluid tank has a slow leak and they claim they can't find any leaks. I fill the wiper fluid tube up to the top and within a few days it's half full. After a week it is not visible in the tube. This is all without using any of the fluid on the windshield. I've had it in the shop three times over this. Last Wednesday was the last time and I checked the fluid level before my appointment. When I was waiting for the car to be checked Warren came and got me and took me out to the car to show me there was fluid in the tube. Strange that the tube was empty when I checked it before the appointment. I don't know what they are trying to pull but I'm doing my car buying and servicing elsewhere from now on. More

Helpful and friendly! I went in on a Saturday afternoon and with the help of DJ, I was able to leave with my car! They were helpful and informative made the whole process e I went in on a Saturday afternoon and with the help of DJ, I was able to leave with my car! They were helpful and informative made the whole process easy! More

So Easy! I went in on a Thursday night just to test drive a car, ended up loving it, and they let me put a couple hundred deposit down to keep the car for me w I went in on a Thursday night just to test drive a car, ended up loving it, and they let me put a couple hundred deposit down to keep the car for me while I figured out my paperwork with the bank and took delivery of my new car on the following Monday! So easy to work with and super friendly, its the second vehicle I've bought from them, and all of these reasons are why I keep going back! More

Amazing Experience In need of a newer car... I highly recommend checking out Broadway. The staff there is super friendly and finding the perfect car for me was quick and In need of a newer car... I highly recommend checking out Broadway. The staff there is super friendly and finding the perfect car for me was quick and painless! More

Support. What support? I have purchased a used vehicle, Jeep Grand Cherokee (25k and financed with them) Todd was great, was willing to help and answer questions when I did I have purchased a used vehicle, Jeep Grand Cherokee (25k and financed with them) Todd was great, was willing to help and answer questions when I did the test drive. I told Todd I have heard some negative things about Broadway and he assured me that they would be willing to help and fix if anything would happen down the road. I really liked the vehicle so I decided to go ahead and purchase it. I drove it home, with no issues. The following day I drove it a little bit more and got an error on EVIC saying that my Adaptive Cruise control had issues as well as noticed that the DEF fluid was never topped off as well as the Oil Life was still 40%. (They told me all the fluids were changed when I purchased) I called Todd back up, through several emails and phone calls I had the OK to stop in and have them look at it. I stopped in after work, they filled up the DEF fluid and "fixed" the Adaptive Cruise Control but were not able to reset oil life... Told me to bring it to a Jeep dealership to have them. (Quick 2 minute google search I did it myself). Slightly concerned that they never did an oil change on it, asked for their service record, told me to rest assured it was complete. While driving home the same ACC error came up again. (Day #6 of owning Jeep, offered a 7 day return. I have never heard from Todd since) I sent an email to Todd to let him know I was still having issues with it, thought maybe snow was obstructing the sensor so waited a few days for roads to clean up. no response from him. I have called several times, left emails, not one response. About 2 weeks later day 29 owning it my Service Engine Light came on. I ran the code, was giving me a particulate threshold filter error. I tried to call Todd maybe 10 times over 3 days, left several voice mails, emails. I even had the phone lady put a note on his desk to have him give me a call. I have then tried to contact his Manger, Dave Mertens. Same thing no response. I decided to stop in and try to talk to someone. Dave was there (he helped me with the first ACC issue) Told him my issues with the service engine light as well as the ACC issue from day #2. He straight up told me they cannot do anything and will not provide any help. I at least thought they would do a complementary diagnosis for me to see what could be wrong. He told me they would not pay for that and can not do anything for the ACC. I was in shock by the type of response. I got up and left. Spend all that money with them to be denied any support. After talking with some coworkers about this I decided to give them another try, but I went to Dave's Boss, Josh Wehrenberg. It was a pleasent surprise that I have actually recieved a callback within a few minutes. I spoke with him for a few mintues and he was all for having their service department take a look at it for me. I brought it there and their diagnosise cambe back that the DPF filter was the issue (3-4k repair, still under warranty) and told me my fuel filters were really dirty and leaking (I would think they would replace when they did their service before sale?) I then scheduled an appointment with an athorized Jeep dealership for them to take look and replace the DPF filter. They came back with it not being the filter, but the sensor ($734 sensor, not under warranty). Offered me a 20% credit for the repair. I am still working on getting the ACC sensor fixed. I am hoping they will cover the repair cost for the ACC sensor as it has not been working since day 1 as well as was an advertised feature in their listing. More

Excellent experience! Dennis Johnsen is always great to work with! He was patient after we didn't like the first three vehicles. He found us what we were looking for in the Dennis Johnsen is always great to work with! He was patient after we didn't like the first three vehicles. He found us what we were looking for in the end! More

Great experience! DJ did an awesome job helping us narrow our search, think through all our options and close the sale. We had some hiccups during the process (our faul DJ did an awesome job helping us narrow our search, think through all our options and close the sale. We had some hiccups during the process (our fault), and he was patient and provided excellent customer service throughout. More

I buy all my cars here. I always work with DJ. I’m pretty difficult when it comes to what I want in a car. Never any pressure to buy, and the cars are priced fairly well. DJ I always work with DJ. I’m pretty difficult when it comes to what I want in a car. Never any pressure to buy, and the cars are priced fairly well. DJ always knows if I like a car or not and tries to show me ones he thinks I may like, and will work with me for weeks or even months to find what I want. More

Purchasing carl Linda had our car ready to test drive when we arrived. No waiting. Very efficient and answered all of our questions. Not pushy which we greatly apprec Linda had our car ready to test drive when we arrived. No waiting. Very efficient and answered all of our questions. Not pushy which we greatly appreciated. When we picked our car up she took time to set everything up and showed us how to use all the devices. Very friendly service. More