Bergstrom Chevrolet of Middleton

The service department is very good. I bought a 2019 Chevy Silverado. The only Issue is the Truck was brought down from Appleton with only one set of keys. I have called 2 times about t I bought a 2019 Chevy Silverado. The only Issue is the Truck was brought down from Appleton with only one set of keys. I have called 2 times about the extra set of keys. Told on the way. No luck on that. I will have to see about getting my extra set of keys. Or at least have you make a set. More

Very friendly and they all know their business, Very good to give information and answer any more questions. Thanks to give information and answer any more questions. Thanks More

Working with John Seymour on the purchase of our used truck was great. He was always available to and would any question we had. He knew all about the truck. There were a few items we wanted fixed, and h truck was great. He was always available to and would any question we had. He knew all about the truck. There were a few items we wanted fixed, and he helped us make our truck better to be ready for the purchase. The support crew for John on the purchase date made it an even better day buying the truck. More

Nick, the service manager was amazing to work with. Very satisfied with a negative situation to start. Bergstrom made it right in the end for us. satisfied with a negative situation to start. Bergstrom made it right in the end for us. More

I purchased a preowned vehicle which needed a detail even though it was on the lot for sale. Was told it would be redone when I bring it back in. Hour and a half after leaving engine light came on. It went b though it was on the lot for sale. Was told it would be redone when I bring it back in. Hour and a half after leaving engine light came on. It went back to the dealer for service and the detail. Was told they replaced the catalytic converter. Got the car back, part was never changed and the detail was never done. I have pictures. I contacted the salesman again and received no work back... very unhappy, dont trust the bergstrom group, they lie, and have lost all trust More

These reviews are obviously from the staff. I highly They deserve a -5 and beware of this place. I can't speak for sales since I didn't buy a car, but there service is the most dishonest place I've ever They deserve a -5 and beware of this place. I can't speak for sales since I didn't buy a car, but there service is the most dishonest place I've ever seen and I write for a chevy magazine and have been a Chevy guy all my life until this place. Long story short I took my rare Chevrolet Camaro (#250 of 1000 made) bought to dedicate it to my mom who was brutally murdered. I took it in to just see what a tick in the was. The car ran fine but started hard. After over a month of getting no where they started talking about replacing the motor. I explained that wasn't needed. First the matching number motor wouldn't be coming out ever. Second, the motor was going to a engine specialist so he'd fix it when he got it (One of thr best in the country), and third it was a hand made motor amd mo way they crate those. I said the only way I'd consider it is of I got the old block so I still had the block with matching numbers. they said they would get back to me and then assured me I could have it back since there was no core charge. I asked him to double-check on that because the only way I would do this is if I got the old motor block. they called back and assured me so I said let's go ahead. They had the car for another 3 weeks, and when I picked it up they said they didn't know anything about the core yet but they would get back to me. after weeks they never return to call and I slowly had to start calling people like Chevy and after Chevy calling an attorney. they lowered the value of my rare car and they distorted a car that was made to be special and a remind me of how special my mother was and they destroyed that feeling from that car. The entire time I talked to them they didn't seem to understand any of this and had zero remorse for taking the motor out and replacing it with a new one. this is simply because they know nothing about cars and car culture. I turned it down a $40,000 motor and for my car to be used in a special car show because I did not want the motor changed or the numbers to not match any car person knows you don't replace a motor on a rare car, you rebuild it. the Chevy dealership told me they could not rebuild an LS7 Chevy motor even though it's one of the most commonly rebuilt motors in the country. this all being said I've tried to come up and offered a couple easy ways to fix this they have not returned or even cared to talk to me to fix this issue. so I guess it will be going to court but don't ever bring a car that means anything to you to this place. They will destroy your entire feelings about a car you bought special for somebody that was taken from you. That is the dirtiest business deal I think I've ever seen or heard of. More

Jose in CHEVY service is amazing Never in my over 30 years of getting auto service have I encountered such an honest, hard-working, and friendly service writer as Jose. He’s great Never in my over 30 years of getting auto service have I encountered such an honest, hard-working, and friendly service writer as Jose. He’s great at relationships and not only remembers my vehicle, but knows my name on sight and goes out of his way to make me happy. This guy is a total rockstar and if he ever leaves Bergstrom Chevrolet of MIDDLETON, I’m following him because he has created a customer for life. More

They cleaned my truck! Its was a treat! I had a oil change at Bergstrom Chevrolet in Middleton. The service was excellent, quick, and done well. My truck was vaccumed and washed!!! It was ni I had a oil change at Bergstrom Chevrolet in Middleton. The service was excellent, quick, and done well. My truck was vaccumed and washed!!! It was nice. I will return again and tell all my family and friends!! More

Service Department Tony was my service writer today and did a fantastic job on my 2016 Camaro. In for new tires and four wheel alignment.Tony was very helpful , the ca Tony was my service writer today and did a fantastic job on my 2016 Camaro. In for new tires and four wheel alignment.Tony was very helpful , the car was in and out as promised. Have worked with Tony and Bergstom Middleton in the past and would very highly recommend this dealer for any needs you may have. Randy Rickman More

Service concerns Brought in vehicle in for problem with tire pressure sensor about week after lube and rotation. Told that tire bead had to be reset on wheel, while th Brought in vehicle in for problem with tire pressure sensor about week after lube and rotation. Told that tire bead had to be reset on wheel, while the tire was not losing air. Charged $31+ for that, btw tires also had been purchased at dealership. Few days later sensor went out on specific tire I had brought in. Notified when call center reached me about my service. As I was traveling said I would being by. Did and they took the car and brought back saying sensor was actually bad and would cost 130-150 to repair, but would have to make appt to bring back. Very friendly and did say that they would look at what already paid. Was heading out of town day after when pressure indicator showed abnormally high reading, but on different wheel, so must have moved. I stopped into a aftermarket tire service to have air checked, and air was fine, sensor was not. They replaced on the spot for $50. I did what anyone one with common sense would do, and had it taken care of on the spot. While staff at dealership was friendly, the excessive pricing, of this and a previous repair of a problematic wheel bearing were excessive. Let alone a mis diagnosis that cost me an additional $31+. While I have been a loyal dealership service customer for many years for all maintenance and repair, and the staff is friendly, I question the competence and the large gap in cost. I will now shop the aftermarket for repair costs going forward, as the value of going to the dealership is greatly diminished. More