Bergstrom Chevrolet of Middleton

Service concerns Brought in vehicle in for problem with tire pressure sensor about week after lube and rotation. Told that tire bead had to be reset on wheel, while th Brought in vehicle in for problem with tire pressure sensor about week after lube and rotation. Told that tire bead had to be reset on wheel, while the tire was not losing air. Charged $31+ for that, btw tires also had been purchased at dealership. Few days later sensor went out on specific tire I had brought in. Notified when call center reached me about my service. As I was traveling said I would being by. Did and they took the car and brought back saying sensor was actually bad and would cost 130-150 to repair, but would have to make appt to bring back. Very friendly and did say that they would look at what already paid. Was heading out of town day after when pressure indicator showed abnormally high reading, but on different wheel, so must have moved. I stopped into a aftermarket tire service to have air checked, and air was fine, sensor was not. They replaced on the spot for $50. I did what anyone one with common sense would do, and had it taken care of on the spot. While staff at dealership was friendly, the excessive pricing, of this and a previous repair of a problematic wheel bearing were excessive. Let alone a mis diagnosis that cost me an additional $31+. While I have been a loyal dealership service customer for many years for all maintenance and repair, and the staff is friendly, I question the competence and the large gap in cost. I will now shop the aftermarket for repair costs going forward, as the value of going to the dealership is greatly diminished. More

Untrustworthy This dealership is not trustworthy and we would not recommend to anyone. They sold us a vehicle in December 2016 and it is end of Feb 2017. We have ha This dealership is not trustworthy and we would not recommend to anyone. They sold us a vehicle in December 2016 and it is end of Feb 2017. We have have numerous issues with the used vehicle 2010 GMC Acadia. With each new problem, we regret more and more that we ever bought from them. Just please take this review seriously. I have waited many months to write a review as to make sure I'm not writing the review out of anger. Do not buy from them. More

Respect my vehicle Took in for a recall on the passenger airbag. My car has been taken care of inside and out from day one of my ownership as a New vehicle. My car has Took in for a recall on the passenger airbag. My car has been taken care of inside and out from day one of my ownership as a New vehicle. My car has cameras to view out, but not inside. When they took out recall airbag and put in the safety airbag. He scratched up the dash of my car. Not a happy camper at all. He have NO RESPECT for others vehicles!!!!! On an earlier recall on Nov 29, 2011 when it was Ballwegs. No record made in their system. But...we have the paperwork. More

Condescending Quick Lube Service Rep Went to pick up vehicle following oil change + tire rotation and got complete attitude from the desk person Dave. For no reason whatsoever, this guy Went to pick up vehicle following oil change + tire rotation and got complete attitude from the desk person Dave. For no reason whatsoever, this guy tried to make a game out of me asking for my car and treated me with zero respect. A professional demeanor is way more than uttering "how can we help you today" with snide overtones. More

Wasted our time/gas Found a CPO Chevy Volt at this dealership via Cars.com we were really interested in. Emailed and spoke on the phone, set up an appointment to go test Found a CPO Chevy Volt at this dealership via Cars.com we were really interested in. Emailed and spoke on the phone, set up an appointment to go test drive it; the dealer is about 36 miles from our home. When my husband arrived he was told the individual he was supposed to meet was in a meeting and the vehicle had sold. Wasted time and gas, and they didn't have the courtesy to call and cancel. More

Great experience with quick lube department upon arrival at Bergstrom's we were immediately greeted by a friendly service tech. He quickly verified our information and personally walked us to t upon arrival at Bergstrom's we were immediately greeted by a friendly service tech. He quickly verified our information and personally walked us to the 'service waiting area' and explained that there was a beverage area, and free wifi. The oil change was done quickly as well as safety inspection. All fluid levels were toppd off. An unexpected peek was the daily newspaper and bottle of cold water waiting for us as we got back into the vehicle and it was appreciated. In this era it is refreshing to be treated as if our business was important and not like we were interrupting a social hour. We are telling our family and friends that this the place to go. Thanks for a job well done More

Horrible Service Department Went in for a oil change and tire rotation. They failed to rotate my tires, but were still able to add it to the bill. Their final work summary showed Went in for a oil change and tire rotation. They failed to rotate my tires, but were still able to add it to the bill. Their final work summary showed the tires were inflated to 30psi (in reality they were still inflated to the 35psi I came in with). At best they're incompetent, at worst dishonest. Either way I wont be going back. More

My third purchase! I was told of Bergstrom (when it was Ballweg) in January of 2012. I brought in my old Malibu and drove off with a much newer Impala. Then it was a 201 I was told of Bergstrom (when it was Ballweg) in January of 2012. I brought in my old Malibu and drove off with a much newer Impala. Then it was a 2014 Cruze thanks to salesman Tom L. and just yesterday I drove home in a 2015 Malibu! Julie B knows how to get you into the right car for your budget, and she's brilliant. Tom L. knows the car that I ask about and really knows his job. He doesn't just send you off, he sits with you and makes sure you understand how the instruments function. Bergstrom sells cars. And they do their job very well!! BK, Richland Center. More

4 P's Professional_Personable_Positive_Punctual These 4 P's define my experience-Long story short. I love my beautiful car-I love the dealership team T Professional_Personable_Positive_Punctual These 4 P's define my experience-Long story short. I love my beautiful car-I love the dealership team They now have a customer for life as long as they keep up the great work! More