Bergstrom Honda of Oshkosh

Friendly & caring! I highly recommend doing business here! I bought my civic back in September of 2015. It was a very easy process and they made it happen for me! Terry I highly recommend doing business here! I bought my civic back in September of 2015. It was a very easy process and they made it happen for me! Terry was my awesome saleswoman! She even gave me two additional free oil changes. Today I had my first oil change and it went great! Zach was super nice and professional. They took very good care of me! Even got a free wash :) More

Impressively Bad I purchased new tires from the Honda service center less than a year ago and have since moved across the country. 3 months ago, one of them went flat I purchased new tires from the Honda service center less than a year ago and have since moved across the country. 3 months ago, one of them went flat because of a hole in the sidewall (though no nail in it) so it had to be replaced...figured I'd just ran over something in that instance. A month ago, while driving in the middle of nowhere, more than 100 miles from any towing company, one of the others blew out completely while driving on the highway, and the other 2 had air bubbles at that point (that weren't there in the morning; I'd checked before going long distance) and had to be replaced as well. 4 new tires replaced in the course of 9 or 10 months. The middle-of-nowhere mechanic I was able to make it to on a spare and 2 bad tires told me that they were clearly more worn than they should be at that point on top of it all, and his exact words were "if it were me, I'd take these back to whoever sold them to me and throw them at their face." I'm not driving back to Wisconsin, but I did try to call + explained my situation to someone in the service department, who told me that his manager would call me back later in the day. That was a month ago. Nothing. More

Typical dealer service prices I will preface this by saying to probably avoid the online booking system at all costs. Bergstrom does not seem to have this effectively tied in, par I will preface this by saying to probably avoid the online booking system at all costs. Bergstrom does not seem to have this effectively tied in, particularly when they need parts as I experienced previously. This trip I booked a simple oil change and tire rotation online to which the service was priced at $18.95 on their service website when booking the appointment, great I thought as dealers typically overcharge for oil changes. I arrived and declined the tire rotation as it had only been 3,000 miles and was also told the price would not exceed $45 prior to my car going in back so didn't think much of it. The oil change ended up costing me $48, I didn't complain, for me it's more the principle and ineffectiveness of their system so I would likely not return here unless I didn't have another option. On a positive note the staff are friendly and they offer free pop, coffee or cookies while waiting. More

New car Our resent buying experience was far from the best. The saleman had very little knowledge of the Honda, once the deal was agreed upon, we asked to b Our resent buying experience was far from the best. The saleman had very little knowledge of the Honda, once the deal was agreed upon, we asked to be called when the car was secured, no call. Once the car was at the lot, no call in regards to the pick up. Bergstroms offered a $300.00 gift card to the Packer Pro Shop for all new or used cars purchased. No offer was given, I had to ask four times for the card through the final purchase. When we went to drive the car away, my husband looked in the trunk, there was a trunk form and winter mats in there. The salesman said 'those weren't meant for you' and took the mats out. REALLY. More

Although the young sales rep was courteous and knowledgeable, he appeared to be completely uninterested in my business. I am not an emotional buyer and did not show enough enthusiasm (in his mind) knowledgeable, he appeared to be completely uninterested in my business. I am not an emotional buyer and did not show enough enthusiasm (in his mind) to warrant being considered a 'real' sale. In reality, I was ill that day and just didn't have enough energy to ooo and ah over the car that I had already decided that I WAS going to buy. In fact, I was prepared to buy it that day. After the test drive, I asked to speak to him about my trade in value, pricing, promotions, etc. His words were, "well, you really didn't seem interested in the car..." I filled in the rest of his thought which I believe was "so, I am not going to waste my time on you." He skirted my questions about Honda promotions, took my trade in back to the garage for to be evaluated yet 'couldn't' tell me what the trade -in value was. He stalled and stalled and eventually told me that his boss was busy with serious customer who were going to buy and that he'd have to get back to me via email with information about the price of the vehicle. That was 5 days and I have yet to hear back from him. In the meantime, I found FANTASTIC service at Wilde in Waukesha. They were very upfront with the Honda promotions and quickly gave me a trade in value on my current car. I closed the deal on the vehicle today and will pick up my new car tomorrow. I will not go back to Bergstrom and do not recommend them. More

I called Begstrom's service department because my husband and I had purchased a used car from another dealership many miles away that had been serviced at their dealership for many years by it's owner. We w and I had purchased a used car from another dealership many miles away that had been serviced at their dealership for many years by it's owner. We were hoping to get all the service records for our "new" used vehicle from Bergstrom to help our service garage better know what needed to be done and when. I called on the phone, we are 90 miles from Bergstrom, and got Dean in service. He was friendly, and very helpful. He ran off all the service records and offered to have them mailed to me. I am very grateful, and if we are in the neighborhood will stop in to say thank you in person. Thanks Dean! More

I'm not going to say the whole business is horrible, but our particular experience was very negative. I tested a used vehicle and went through price negotiations, which were pleasant. But I had one concer our particular experience was very negative. I tested a used vehicle and went through price negotiations, which were pleasant. But I had one concern about the car that I asked to be repaired. I had them put in writing that I could get my deposit returned in the event the problem was more serious or that we changed our mind. My husband and I found some information on Edmunds.com about the car we had looked at, and decided that the problem I had noted on the test drive could cost us a lot of money in the future. My husband then called the dealer the next day and, long story short, got hung up on by the (now very rude) salesman. The salesman actually called back an hour later, but only to find out where we were getting our "bad information." He was still noticeably ticked off at us. I thought that seemed pretty aggressive. We have yet to see any refund. It's been 6 days, so I'll be making another call today, most likely to a manager. As a side note, the two salesmen in the cubicle kitty corner from the salesman I was working with sat making a few fart noises (yes...fart noises...just a few, but please) and berating people who bought Fords. Does it not occur to them that Bergstrom actually sells Fords? After testing a few used cars, I've actually been considering buying a new one, but it will not be from Bergstrom. More

This was the best car buying experience we've ever had. Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much. It was a true pleasure working with him. I hope he is still there the next time we need a car. More

This was the best car buying experience we've ever had. Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much. It was a true pleasure working with him. I hope he is still there the next time we need a car. More

I found the car of my dreams there, a slightly used prelude. The salesperson I dealt with was new and had to get everything approved with the manager, who was unwilling to negotiate the price because prelude. The salesperson I dealt with was new and had to get everything approved with the manager, who was unwilling to negotiate the price because he said it was a high demand car. But when my dad called the manager, he was able to get the price down--he perceived me as a young, non-educated buyer and treated me as such. He did not seem to want my business--and I did not want to give it to him, but I wanted the car too much. Luckily, everyone i dealt with in the purchase process after that was pleasant and seemed to care. More