Berkshire Mazda

Berkshire Mazda’s Rich has been a Godsend in my vehicle search/purchase process. From initial correspondence to auto transport, Rich has been immensely helpful - a true advocate for me and my inexperience search/purchase process. From initial correspondence to auto transport, Rich has been immensely helpful - a true advocate for me and my inexperience in the used car buying process. I asked my daughter (incredibly great kid) what kind of car she would like to have: ‘Off-White’ MINI Convertible. I determined years 2017 and 2019 were my best bet for reliability/price. It was clear this would likely be a ‘remote purchase, and I am EXTREMELY untrusting of car salesmen. I experienced SO MANY poor practices from different sales representatives: I was ‘ghosted’ following a PPI booking (a MUST if buying a used car!) The dealership explicitly stated every used car gets an ASE inspection. I asked multiple times for the and was told (every time) it was being sent over, but I never received it… I felt a price was ‘fair’, but I wanted a ‘good’ offer. Despite my giving a price I felt was ‘good’, he COMPLETELY ignored it/never responded, instead a finance rep sent me a quote with the original sales price AND an add. $799 ‘appearance fee’ slipped in (I’m convinced the fee is the same price as the DOC fee in efforts to keep it undetected so overwhelmed/frustrated/ready to drive away in the car, missing it). One tried to convince me a steering wheel assembly/convertible top replacement a few months after a front end collision (carfax stated ‘minor damage’) had nothing to do with the collision… Another asserted brake pads/tires could not be replaced by the dealership b/c they were ‘within requirements for CPO (Certified Pre-owned) status’. He failed to mention the requirements are set by the dealership and the minimum brake pads/tire tread were all 5/32 (min. for this dealership’s CPO status). I argued this increased car price over $1000 since all would need replacement soon. He claimed they are good for another 20,000 miles…🤨 The total on the price quote provided was $150 higher than the sum of all listed items. He claimed the $150 was an ‘etching fee’. When I mentioned it was deceptive not to include it in the itemized list, he denied it was. One allowed me to pay $200 for a PPI despite easily visible under carriage rust. Tip: if the dealership ‘doesn’t keep a record’ of the intake inspection and/or purchase paperwork ‘isn’t created until after the PPI’ - be leery. I have shared all of this: 1) in hopes you don’t fall for (and are prepared for) any of these dishonest tactics 2) to demonstrate, given the amount of cynicism and attention to detail I approached this purchase with, my recommendation of Rich is backed by a great deal of experience with ‘shady’ salespeople. Not only did I not catch (I actively looked) Rich in a single dishonest act, he went to great lengths to earn my trust, providing me with every document I requested - car fax, intake inspection report (they use a third party), proof of recommended services done (oil change/filter replacement/new battery), thorough pictures of the car (the website includes a detailed video as well). Rich sent me a video that had been taken during the initial inspection. He accommodated the PPI technician and began, on his own accord, purchase paperwork prior to the PPI. Everything about his actions demonstrated he had full confidence he was selling me a good car, and at a good price. The PPI went extremely well. The finance manager, Joey, was fantastic as well. He did his job - offered me the various warranty packages, but was kind - not pushy in any way and provided us with documents quickly. It’s also important to mention my purchase wasn’t an ‘expensive’ one - no luxury car price for Rich to ‘get rich’ off of (pun intended 😂). But, despite my purchase being amongst the ‘low hanging fruit’ of car sales, Rich treated me like a VIP throughout my car buying process. I felt extremely valued, taken care of and his services didn’t end with the purchase. He also helped with transport. Thank you, Rich!!! More

Great vehicle TURBO CHARGER. Mazda CX50 had everything I wanted in a vehicle. Nice ride. In the end I got good value on my trade. Mazda CX50 had everything I wanted in a vehicle. Nice ride. In the end I got good value on my trade. More

Rich was a pleasure to work with. He was professional and most helpful in addressing our car needs He was professional and most helpful in addressing our car needs More

A great experience, service was performed fast and efficiently. The employees are always professional and welcoming, the dealership clean and well maintained. I highly recommend Berkshire Mazda! efficiently. The employees are always professional and welcoming, the dealership clean and well maintained. I highly recommend Berkshire Mazda! More

Very friendly and efficient. I really appreciate the video they send detailing what they did to the car, what they found and what they recommended for additional service. I really appreciate the video they send detailing what they did to the car, what they found and what they recommended for additional service. More

Today was my first service with Berkshire Mazda and I was very impressed! All staff is very professional and courteous. Very pleased… very impressed! All staff is very professional and courteous. Very pleased… More

Excellent service and people were very informative and helpful. Would recommend to anyone. Best ec Ed r helpful. Would recommend to anyone. Best ec Ed r More

Kind courteous service and car is always clean when I pick it up and treat women fairly pick it up and treat women fairly More

Mike was clear with the work that was going to be done. Asked if I needed a car to use until mine was ready. Thoughtful! Just another good experience! Asked if I needed a car to use until mine was ready. Thoughtful! Just another good experience! More