Berlin City Auto Group

Extremely Frustrating and Unprofessional Experience I am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a trip. While there, I also asked them to look at an issue with the tailgate not soft-opening properly. My vehicle was still under an extended warranty, and they ordered parts to fix both problems. When I returned for my second appointment, they apologized and said they could only fix the sensor issue that day and that I’d have to come back yet again for the tailgate repair — even though they knew it was a three-hour round trip for me. When the parts finally arrived, they came to get my truck, which I appreciated. However, they suggested replacing the hinges (which weren’t covered under warranty) and charged me for that work. Less than three weeks later — after opening the tailgate only a handful of times — it broke again. When I called first thing Monday morning, they made me another appointment. After looking at the truck, the service tech asked if I had put “heavy things” on the tailgate, which felt insulting and accusatory. I told him absolutely not — I simply opened it, and it slammed down because the assist clearly wasn’t working. They agreed to order parts again and scheduled me for yet another appointment. By the time I returned for the fifth time at the end of September, they suddenly claimed it was a “different issue” and refused to cover it under warranty. That’s absurd — it was the same problem they supposedly fixed less than a month earlier. After five appointments, wasted time, multiple long drives, and a complete lack of accountability, I’ve lost all trust in their service department. The way I was treated — especially being made to feel at fault for their shoddy work — was unprofessional and disrespectful. I will not be returning and would strongly caution others to think twice before trusting Berlin City Toyota with their vehicle. More

Excellent Service from Mark Bisson who I purchased from before 6 years ago. John in sales was great as was Kyle in finance. Great group of people there. before 6 years ago. John in sales was great as was Kyle in finance. Great group of people there. More

We were headed to Lubec, Maine for a two week camping trip, towing a 27’ Airstream trailer with our Ram 1500 Eco-Diesel when the truck broke down 25 miles west of Gorham, NH. After limping into the Berli trip, towing a 27’ Airstream trailer with our Ram 1500 Eco-Diesel when the truck broke down 25 miles west of Gorham, NH. After limping into the Berlin City Auto Group, we we taken great care of by Dale - service advisor, Nathaniel - technician, Eric in parts and few others who helped us figure out plan B. We left the truck and the trailer there for two weeks and on our way back home to VT, picked up the repaired truck (yeah) and towed the trailer home. High recommendations to this group! More

Friendly and courteous service. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. More

They are very helpful and Courteous and really know what they’re talking about when you have a question. I would recommend them to anyone. what they’re talking about when you have a question. I would recommend them to anyone. More

Service was quick and fast. With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where th With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where they parked my truck. More

Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I have purchased quite a few vehicles from them have purchased quite a few vehicles from them More

I received fantastic service! Phil is the best salesman I’ve ever dealt with! I will be back when I buy my next car! Phil is the best salesman I’ve ever dealt with! I will be back when I buy my next car! More

This is a great place, everyone I spoke to was so patient and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me upd and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me updated through the process. I would definitely recommend berlin city auto to help with any of your car troubles! More

Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. More