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Berman Hyundai
Lincolnwood, IL
635 Reviews
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Showing 635 reviews
June 04, 2025
Part 1 of 2 It is with sadness and dismay that I am writing this review which was advised and suggested by 2 Corporate Vehicle Headquarters to include Hyundai. Case ID# 40987351 was placed yesterday writing this review which was advised and suggested by 2 Corporate Vehicle Headquarters to include Hyundai. Case ID# 40987351 was placed yesterday with Corporate Hyundai yesterday evening due to an ongoing unresolved issue dating back to April 2025 when I purchased a car from Hyundai of Lincolnwood. I hoped to work aside Hyundai of Lincolnwood and the due diligence of the dealership’s management. 1. In retrospect, this was red flag leading up to negative and uncertain events to follow. Upon moments prior finalizing the purchase of my car, Hyundai of Lincolnwood advised me they lost the 2nd key fob for my car. Maulik smoothed it by agreeing to add all weather mats and charging package that the car was missing and listed on the car’s inventory listing. All products were added to the purchase paperwork as owed by Hyundai of Lincolnwood and advised it would arrive within 2 weeks of purchase (key fob, key insert and charging package), would arrive at their dealership and they would coordinate reprogramming my car and the 2 key fobs with Toyota of Lincolnwood. Not resolved since mid-April. 2. The dealership requested I come back next day, as they would detail the car, remove the impending smell of wet dog from the car, remove stain from leather seats and have the all-weather mats installed. All weather mats were installed, spot removed, and smell neutralized. Car was washed not detailed 3. The next day, I signed and finalized the purchase. I drove off the lot and less than 1 hour I discovered that the automatic front passenger side window was not working from the driver’s control panel. I was advised by my sales associate, to bring my car back for service. A loaner was given to me and 1 week later I got the car back However, point #1 – Missing and status unknown 4. I owned my car for 2 week and drove it a total of 2 hours at most. I drive off the lot after getting my window serviced, attempted to bring down the visor to shield my eyes from the sun with difficulty. As I drove, attempting to push the visor in place, it popped out quickly and jabbed me in the eyes. Hence, I notified Hyundai of the safety issue with the visor not working and was told it not in their preview to fix. Not resolved. 5. Appointment was made to do a full inspection at a Certified Toyota Dealership and to make sure and service the car for any up to date maintenance. Reviewed front to back finding. Car is working and running great with only 1 safety issue – Visor not working as it should and the Hood Rod and gasket missing. Not resolved Their finance associate state in a civil manner, that sometimes parts are on back order. I agreed and responded, “If that was the case, due diligence, would dictate to notify me of the delay.” Maulik responded that it is on the sales associate that sold you the car. Note: communication with the sales associate was established, all questions and status updates were given to Maulik as was the point of contact on the part ordered. Maulik confirmed everything had come out of his pocket, he was the person who initiated the order. Hence, it is Maulik responsibility to advise me of any delay. Maulik has not taken direct responsibility, rather imparting everyone other than himself are the ones with deficiencies, and I am unreasonable and difficult the last 1.75 months trying to resolve this matter. I anticipated having a great experience buying my vehicle from Hyundai of Lincolnwood and the partnerships with their sister companies. This experience has led up to heartache, frustration, segregation, being treated awful because I bought a pre-owned car other than a Hyundai (Note: out the door my costs were above the cost if I purchased a new Hyundai vehicles from their dealership) and met with unprofessionalism from management at Hyundai of Lincolnwood. In conclusion, my experience and rating is subpar and hope no other customers must go through. More
by DealershipHorror
Employees Worked With
Maulik, Danny (sales associate not a problem)
June 02, 2025
Transition was smooth, no issues after dropping off the vehicle. Took approximately the time estimated to complete the service. Attitude was not the best, not the friendliest staff. vehicle. Took approximately the time estimated to complete the service. Attitude was not the best, not the friendliest staff. More
by Raymond
Employees Worked With
Unknown at this time.
June 02, 2025
Almost every visit to the service department is an exercise in frustration. This time a new key fob and programming was supposed to take an hour and a half. It took three hours. exercise in frustration. This time a new key fob and programming was supposed to take an hour and a half. It took three hours. More
by rm
Employees Worked With
Don't know
May 15, 2025
SOOO VERY SATISFIED WAS ABLE TO GET AN APPOINTMENT THIS PAST MONDAY ABLE TO FIX ON TUESDAY AND PICK UP ON WEDNESDAY MORNING !!!!! MANY THANKS TO EVERYONE IN COORDINATING THIS TRULY SO GRATEFUL FOR ALL YOUR PAST MONDAY ABLE TO FIX ON TUESDAY AND PICK UP ON WEDNESDAY MORNING !!!!! MANY THANKS TO EVERYONE IN COORDINATING THIS TRULY SO GRATEFUL FOR ALL YOUR HELP!!!! MANY MANY THANKS!!! More
by ritamc63
Employees Worked With
Josh klaudio and Aaliyah and service dept for all their help
May 09, 2025
My review is reflective of the service department. I brought my car in to be serviced and reported that the rear wiper fluid dispenser did not work. I was told that a part needed to be ordered and I w I brought my car in to be serviced and reported that the rear wiper fluid dispenser did not work. I was told that a part needed to be ordered and I would be called in a couple of days to bring the car back in for the repair. I never received a call and, in fact, had to call many times myself to service and parts department. Left multiple messages with no return calls. Finally, reached someone in parts who stated no record of any part being ordered and that I needed to speak with service again. Again, left messages with no return call. After several weeks of this, I was able to speak with a person who helped me and they figured out they had the part needed in stock the whole time. I made an appointment to have car repaired and was told it would take a long time for the repair so I asked for the complimentary shuttle ride. The shuttle was never available for two hours and then I was told that my car was almost done (within 30 minutes). Over an hour later I was finally able to leave. This whole experience was completely unacceptable on many levels. More
by EM
Employees Worked With
Unnamed
May 08, 2025
I received a letter in the mail that my vehicle needed a specific part to be replaced due to a recall. I called to make an appointment, citing this recall notice to the scheduler on the phone and explaining specific part to be replaced due to a recall. I called to make an appointment, citing this recall notice to the scheduler on the phone and explaining the part that needed to be repaired (all service covered by the manufacturer). I had to wait 2.5 hours after dropping the car off, just to be informed that they did not have the part necessary…one would think they would make sure the part is already present before scheduling me to come in for the repair! Now I need to take another half day off work to come in once the part arrives. The people I worked with were nice, but it felt like a waste my time for something that could have easily been better planned for in advance. More
by Screen name 123
Employees Worked With
Ephram
