Bernardi Volvo Cars Natick

John Rappold was terrific from the time I dropped off my car up until the time I picked it up. He was clear and concise as to the solutions to my problem. Both problems solved! car up until the time I picked it up. He was clear and concise as to the solutions to my problem. Both problems solved! More

Very attentive service and quick repair. Good methods of contact using text and email options Good methods of contact using text and email options More

Was led to belive I was able to buy the car then told they weren't selling it and it was going to auction instead. False advertising as it was still listed for sale and advertised to test drive Bad Busin they weren't selling it and it was going to auction instead. False advertising as it was still listed for sale and advertised to test drive Bad Business. Dident even offer a comparable vehicle to sell me. Totally unprofessional More

Able to get an appointment in a timely fashion and completed in an excellent time frame. completed in an excellent time frame. More

Had another positive experience. I hit a pothole on my car (7k miles total) at 6:45pm a half-mile from the dealership. I first went to a dedicated tire place, not knowing how bad the damage was. That plac car (7k miles total) at 6:45pm a half-mile from the dealership. I first went to a dedicated tire place, not knowing how bad the damage was. That place said come back the next day without even looking at the car. I then drove into the dealership around service's closing time. The person went to look at the car, found two flats. I agreed to have them fix it and left the car with them. He asked and sought out my service plans to see what coverage I would have. The next day the car was ready with a light cleaning inside and out. Pricing on the tires was the same as tirerack which was a pleasant surprise. They also recommended and did an alignment on the car. My pickup was done in under 5 minutes. They have a computerized program so that they had a text message and email chain I could respond to in addition to them calling. More

As always, Chris Casey managed my handicapped car through the service and answered all my questions. I had 12 things that needed to be done and he answered every single question I had. Excellend experince AG the service and answered all my questions. I had 12 things that needed to be done and he answered every single question I had. Excellend experince AGAIN!! Cheyonne helped me to get ready for the visit by taking down all my requests and concerns. She is amazingly patient, caring and a conusmate professional. More

Unfortunately, my car hasn't even been serviced yet and I can still write a negative review. During the purchase of my vehicle, I was promised that valet service would included for all my service needs, whic can still write a negative review. During the purchase of my vehicle, I was promised that valet service would included for all my service needs, which was a HUGE bonus as compared to my local dealership as I have young children and waiting for my car service was something I was no longer interested in doing. I have owned my vehicle for 1 year and I am scheduling service now, and what to you know! They are no longer offering the service that was promised to me when I purchased my vehicle. I was also never notified of the change and that I would no longer be able to utilize the service which was why I decided to purchase with this dealership over the one down the street from me, since this was not a service that they offered. Love my Volvo, not this dealership. More

I found Mat to be courteous, knowledgable and friendly. He was helpful on the phone and at the service station. He was ready for. my early appointment and the car was serviced and washed in the time give He was helpful on the phone and at the service station. He was ready for. my early appointment and the car was serviced and washed in the time given. More

John in the Service dept. was very friendly and professional. He provided me an easy to understand description of the work that was done. professional. He provided me an easy to understand description of the work that was done. More

Eric was terrific - knowledgeable, honest, efficient. Overall a great car buying experience at Bernardo Volvo Overall a great car buying experience at Bernardo Volvo More