
Bert Ogden BMW
McAllen, TX
16 Reviews of Bert Ogden BMW
"Avoid this dealership if you're interested in a pre-owned..."
- AARON3Avoid this dealership if you're interested in a pre-owned car, the moment I agreed a price I was told everything was good then a day or so went past and I texted Mario who assured me it was being serviced, what a complete and utter lie. They sold the car and didn't tell me, I was willing to put down a deposit but they said nothing. If you want to buy a BMW go to San Antonio BMW. I will never buy from this dealership.
Read More"Totally incompetent "
- PgnmanFAILED: To replace the disability plate on my trade-in with a disability plate for my new 2020 BMW Z4 as promised. FAILED: To properly register a clear title ( No Liens! ) with the DMV when the car was registered. This was the fourth new car purchased in the area in the last 10 years and the only experience I have regretted.
Read More"Awesome experience with Joaquin Fernandez! Highly..."
- NchaveroAwesome experience with Joaquin Fernandez! Highly recommend..great consumer service and attention to detail. I get my truck washed any time for free with no wait time and even have pick and drop off services which is so convenient.
Read More"Awesome Expericience"
- PaulBCongrats to the entire service team at Bert Ogden BMW McAllen. The team is very efficient, polite and professional. I recently moved from another state and have an older model BMW but the staff continues to make me feel welcomed. Makes me even think about upgrading to a newer model, thank you Mr. Edson. Keep up the great work, I appreciate all the help.
Read More"Amazing customer service, they know your time is valuable."
- FatimaWorry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. I honestly love that about my dealer. They are very AVAILABLE.
Read More"Bad customer Service"
- CazhTheir parts department did not answer the phone when try to contact a supervisor the front desk clerk was rude finally after many times Armando a very respectful person had the chance to call but at this point I want to speak to a supervisor to let him know that this dealer needs to improve customer service still waiting for his call.
Read More"Multiple services, excellence is the attitude and qualiy"
- Ejacksonx9I’ve been to Bert Ogden BMW multiple times. Even my initial experience when I purchased my “new” used car. I have always been treated very well, and the service is always excellent. Thank you to Irene, Frank, Vanessa, and particularly Roel. So far, these are the people I’ve come to know throug contact at the dealership. Zero complaints!
Read More