My daughter and I went looking for a used car as she had been in an accident and needed to replace her vehicle. The sales person approached us and right away wanted to get us to test drive a car. So we did. As soon as the drive was over I asked how much the car was, he said it was better for us to go inside the office to discuss the numbers, so we went inside. When inside I asked how much the car was and the sales guy refused to give me the price of the vehicle and said that it wasn't important because he was sure he could get it and the monthly amount I needed it to be. I said, "How can you say the price doesn't matter? Of course it matters." He then asked for my license and I asked, "What do you need my license for?" He said to fill out a paper, I asked, "What's the paper for?" He then raised his voice and said, "I know what I'm doing, I've been doing this for 11 years!" I then said, "So you need my driver's license to tell me the price of the car?" He said, "Yes". I gave him my license only to see where this was going. He came back and then I asked him again, "How much is the car?" Again, he said, that the price didn't matter and that he could get it at the monthly price that I needed the car to be. I told him that I was getting information so I could discuss it with my husband because he was working and couldn't come with us to help look for a car. The guy got very upset and said, So no matter what I do you'r NOT going to buy a car from me!" He then got up and walked out of the office. I don't know what this guy was trying to do but I told my daughter let's get out of here and we left.
I don't know what kind of business this is but selling cars is not one they are trying to do there. This sells guy was rude, unprofessional and an idiot if he thought intimidation was going to work in selling a car. I gave his manager an earfull before I left. I hope he got reprimended for the lousy job he did in not being professeional. I would not recommend this place to my worst enemy and will definitely not purchase a car there no matter how much I needed one.
I am happy to say that we purchased a great car at a great price and with an excellent sales representative that was not only professional and knows how to treat a client but also has become a trusted friend that will have my business as long I need a vehicle. Great job Frank Smith Toyota!