Bertera Chrysler Jeep Dodge Ram

My wife and I went to this dealer looking for a newer used car,and to move up to a wagon from a sedan,we were expecting our first baby and needed something bigger.Well we were shown a couple vehicals,di used car,and to move up to a wagon from a sedan,we were expecting our first baby and needed something bigger.Well we were shown a couple vehicals,did the test drives,we were bated by one we could almost afford,the one we could afford according to them was a joke.So we were put into a cubical and had to wait while they checked our vehical for value...then we had to play the game of negotiation...then we had to play the game of "let me go talk to my boss"...all the time they had our keys and refused to give them back or let us leave,we were starving ,this had been going on for easily 4 hours!!So long story short we were played with every game in the book,oh and the car that we saw in the paper that we went down to see to begin with..it had just been sold!!What a pile of b.s.Stay far away from this dealership and all the other Berteras,Ive tried to give them another shot at there branch in Palmer and had the same thing happen,they get your keys and basically trap you,I had to pry them out of the salespersons hand the last time,it was horrible!!! More

I bought a used vehicle from these people and had many problems with it.(brakes,etc)When i went back for the brake problem they said because i got a new inspection sticker they were not responsible for th problems with it.(brakes,etc)When i went back for the brake problem they said because i got a new inspection sticker they were not responsible for the brakes.(i only put 2900 miles on the car and the brakes were bad)They made me pay for the brake job($401.00).They do not check their used cars befor they sell them.I had to bring it back for cleaning 3 times and they still still did not clean the car.The dealer also said that i had to leave the showroom because i was disturbing his customers,the used car manager said too bad for me and left.I also had service done at the bertera metro jeep on boston road in spfld,every time i had to bring the vehicle back at least 3 times for the same service and that was under the extended warranty?Beware of the bertera auto group or you will be sorry like i am.I promply traded in my used bertera car and bought a car from another dealer,Please check with the better business bureau befor buying any vehicle from this dealer,i wish i did.If you do check them out i guarantee you will not buy from this dealer.REMEMBER THAT YOU HAVE BEEN WARNED!! More

I has the worst experience at this dealership. The guys were pushy, manipulative, slimey, and liars. The communication between myself and the salesmen and the salesmen with eachother was diplorable. Fool were pushy, manipulative, slimey, and liars. The communication between myself and the salesmen and the salesmen with eachother was diplorable. Foolishly I still wound up buying a used truck from them (my dream truck) that was in excellent shape and at a good price. However, they had promised me that I could keep my payments per month for my loan at 300 or lower. Yea that did NOT happen... I'm spending almost 400. In addition I told them that I wanted taxes and the registration fees included in the loan. Apparently they assumed that my boyfriend and I were married (they NEVER ASKED) and gave us a tax credit. I get a call the next day after my purchase with them saying that I needed to give them 700+ dollars CASH for the taxes (because they realized we weren't married) or they wouldn't register it. I flipped out and they took care of it. I have had to go back for additional paperwork f***ups and issues surrounding my loan. I have wasted too much of my time going back and forth to this god-awful dealership. All and all I have had a horrible experience and if you are smart you will find somewhere else to buy a car/truck... unless you want the headache and aggrevation I had. More

Today my wife and I went to Bertera in West Springfield, MA to purchase a new Jeep Wrangler. All I wanted to know was what would be the lowest price they would sell me a Jeep for. For some reason the sales MA to purchase a new Jeep Wrangler. All I wanted to know was what would be the lowest price they would sell me a Jeep for. For some reason the sales men (Victor)keep insisting I take it for a test drive even know I had told him on several occasions I have already test drove one and currently own one. I told him I wanted to talk money. Then Victor brought the General Manager over to show us his invoice for the vehicle, I told him I didn't belive it was the true invoice price.(Reason being when I called the dealer earlier I was told he wanted to move out this vehicle to make room for the 2011's and would give me a $1,500 rebate plus we could negotiate even further) Gabriel then told me I wasnt a serious buyer and told us to get out of his dealership. I then said fine I'll go elsewhere and he then told me good luck because he (Bertera)owned all the Jeep dealer ships. This was the worst car buying experience i've ever had. I will never purchase a vehicle from any Bertera dealership! Thank you, Jason More