Bertera Nissan

Excellent service! The perfect example of TEAMWORK. I will definitely do business with this company again. I never felt pressure to buy and Dwayne was very patient and knowledgeable. will definitely do business with this company again. I never felt pressure to buy and Dwayne was very patient and knowledgeable. More

The worst service experience I have ever had!!! The service manager wouldn't even give me his business card so I could have his name. He was very condescending, and spoke down to me because I was a wo service manager wouldn't even give me his business card so I could have his name. He was very condescending, and spoke down to me because I was a women. He tried to tell me that the part they just put in was a "bad part", "we don't make the parts", "we just put in the parts Nissan sends us". This is the same excuse I got from another employee in service about a different part that was put into my car. He then kneeled down next to my back tire and said the reason the ABS warning light that never went out, (they said on the paperwork the warning lights were out after the original repair), was because of a different part all together. I wonder how he would know that by looking at my back tire. I believe they didn't even replace the part they charged me and the warranty company for. I had a different mechanic shop put my car on the computer and the same codes I originally went in for was still showing up. I say run far away from this place. More

This place is awesome.I bought 2 cars from Bertera NIssan and my sales consultant Dwayne was not pushy and he helped me find the exact car I wanted.. Thanks Dwayne.. Also.. The whole dealership is Clean and and my sales consultant Dwayne was not pushy and he helped me find the exact car I wanted.. Thanks Dwayne.. Also.. The whole dealership is Clean and sanitized and every desk is more than 6 feet apart..Keep up the good work! More

I fall of out love with Bertera Nissan from Auburn. They didn’t appreciate my 4 years of loyalty or their service guarantee promise. My vehicle got service 4 or more times between February to August 2020 fo didn’t appreciate my 4 years of loyalty or their service guarantee promise. My vehicle got service 4 or more times between February to August 2020 for the same reason causing me to pay thousands to them in repairs for the same issue instead, once I started complaining to the General Manager I was told to take my business elsewhere. The service manager discriminated against me and use profane language and racial slurs. I wish someone could reviewed their security cameras to see how bad I was treated. And yes I took my vehicle to somewhere else and was permanently fixed. More

If you are thinking of financing and buying a car from this dealership, think again. Run the other way. Staff is very arrogant and unprofessional. And if you think they are going to help people who have this dealership, think again. Run the other way. Staff is very arrogant and unprofessional. And if you think they are going to help people who have been affected by the Covid-19, you should look for another dealership. They are hypocrites. I went to them because my credit has taken a hit during the Covid-19 crisis. They humiliated me. They told me I would need 3-5,000 down on a 15,000 car. Help in time of need. Bad dealership run by bad people. More

You better go to another Nissan dealer Will never call them again! Horrible unprofessional and disrespectful staff! First rep just hang up on me, another one decide not to talk at all Will never call them again! Horrible unprofessional and disrespectful staff! First rep just hang up on me, another one decide not to talk at all More