I bought a Toyota Camry with about 45k from this dealership. I would certainly think twice about buying a car from them if I only knew.
I found an ad for this car in a local newspaper. I called Mr. Daily. He sounded really nice and told me all the details about the car. He mentioned that we can negotiate about the price and that he will give me a free one-year bumper to bumper warranty if I buy the car (citing the dealer: "I will fix anything that breaks on the car within a year"). Well, I wanted to see the car immediately but I was told that it was not possible that day. I reserved the following day. It didn't work for them either. I heard all kinds of excuses. After three days I finally gave up. Something just wasn't right. However, Mr. Daily called me and offered that he can bring the car closer to where I lived (about 1 hour drive from their dealership) and I can test drive it. I agreed.
I ended up buying the car. The transaction was very smooth. The only thing that was missing was the car jack. I was told that they will give it to me in the dealership when I go there to sign the papers. Unfortunately, it was not there. After about a week they directed me to go to a junk yard and purchase it myself for $75, assuring me that they will pay me back. When I called, left messages, e-mailed, and faxed the invoice, they did not answer and I did not receive the money until the day when I visited their dealership in person.
After a few miles the car started to make an awful noise in the front. I was directed to get an estimate from a local technician. The problem was in the struts but they would have to be taken out of the car to find out what was wrong with them. I called Mr. Daily but could not reach him for days. He finally answered the phone when I called from a different phone number. He said he would fix it. I drove the car there but could not replicate the noise (struts get warm after a long drive). Later I got an estimate from another technician. The same story. After an agreement with the dealer I left the car in the dealership for two days. They did not touch the car at all until a few hours before I scheduled the pick up - I got a call that they can not open the car (with a key that I used for three weeks with no problem-it was a copy, so I don't want to speculate about it-by the way the car came with only one original key-so I kept it in a safe place). The third time I left the car in the dealership, I got a call exactly one hour before I was supposed to get the car back. They drove the car to a Toyota dealership where they couldn't hear anything either. No visual inspection was done (I got a copy of the report from Toyota).
To make the story short, nobody at Best Choice bothered to inspect the struts. When the technician who worked at the dealership's garage offered to take a look at the problem, Mr. Daily immediately refused.
I ended up having to replace all four struts. All four were a total junk, incl. the strut mounts. That would be something that I can accept BUT the most ironic part of it all is that I kept on telling Mr. Daily that I was concerned about the safety of the car - well, one of the front springs was CRACKED IN HALF!!
Whatever the problem was, after they received the payment, they totally avoided me, they did their best not to answer my phone calls and e-mails. When I dropped off the car, they would not even be at the dealership even though they said they would be. I had to leave the key on a washing machine inside their house.
I didn't bother to waste my time and take this whole case to the court. I gave them plenty of opportunities to at least take a look at the car but they would not - they only wanted to hear the noise... the problem is that a broken part does not always produce a noise.
Just an awful experience.