Baker Buick GMC Hudsonville

Bre (Bri) was the absolute best. She was the only reason I even bothered giving this survey a chance. I'd go back there simply for her because she made the experience enjoyable. And, She was the only reason I even bothered giving this survey a chance. I'd go back there simply for her because she made the experience enjoyable. And, she's cute - so give her a raise More

Excellent service. Kind staff. Wish it was quicker, but it was free! Overall, it was a good experience. Kind staff. Wish it was quicker, but it was free! Overall, it was a good experience. More

From what I've observed, the Service Department is top notch, simply by working as a team! In my 50-year career working in an office environment, being a team player and great communication skills were hi notch, simply by working as a team! In my 50-year career working in an office environment, being a team player and great communication skills were high priorities. I am always treated as a valued customer. More

Very happy with my purchase and received a good deal to reduce my financing. Staff was helpful, although their vehicle delivery prep needs some attention. reduce my financing. Staff was helpful, although their vehicle delivery prep needs some attention. More

Very prompt and friendly On schedule, helpful about informing me about the condition of my car. informing me about the condition of my car. More

I was an employee at the time I leased a vehicle from them. After signing and going over all my paperwork I noticed a major issue with all the numbers. MSRP on vehicle is $88,655 and they submitted to GM them. After signing and going over all my paperwork I noticed a major issue with all the numbers. MSRP on vehicle is $88,655 and they submitted to GM Financial $91,555. GM Employee discount is $80,472.22 they charged me $83,821.21. They told GM Financial that I added $5,194.22 in accessories which included carpet bedliner, DVD headrest, hard tonneau cover and wheel kit. When in reality I never added any of those. All I did was transfer my rims off my 2023. I spoked to Chris Baker and he told me to deal with Bob Dunkleburger. Weeks of back and forth with them both Bob tells me "He is waiting for stuff from GM Financial" I asked what adn ghost mode. Then finally he tells me "turn it in at the end of the lease. That GM will come after us or we will pay the difference in residual value. You will not be in the hook for the difference. The only issue would be the residual value nothing to do with what your truck is worth. So if your not turning the lease in then there is nothing we are going to do. The xxxx was done was to increase residual value so your payment would be less" That is his excuse as to why they did what they did. I would read all your paperwork and call the lease company and ask for all paperwork and verify you were charged correctly and this hasn't happen to you. GM Financial is currently working with me to correct the issue and GM Employee discount program is too as why I was charged over GM Employee pricing. I traded my 2023 in and had equity in the trade. More

I was impressed at the quality of the service, the depth of vehicle inspection, and overall how the dealership felt and service was provided of vehicle inspection, and overall how the dealership felt and service was provided More

Friendly prompt No No Okay I know Yeah Okay I know I guess Okay ?? guess Okay ?? More

They were able to check my concerns immediately and were very thorough in evaluating the problem. very thorough in evaluating the problem. More

Very welcoming, friendly. Took care of me right away. The follow-Up was greatly appreciated. Took care of me right away. The follow-Up was greatly appreciated. More