Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.6
349 Reviews
Call Service Center (815) 524-0642

349 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Sort by
November 26, 2024

I’ll never take my car there again. Catalytic converter recall. After I picked up my jeep, driving home smoke poured out from under the hood. I called the dealership 2:40pm and finally More

by glenjohnsemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department, Daimon
Report | Print
Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We understand your concerns regarding the catalytic converter recall and the smoke from your Jeep. It's important to us that our customers feel safe and informed about their vehicles. While we're glad to hear the issue resolved itself, we appreciate your feedback about the communication delay and the missed car wash. Please reach out to us directly at Bettenhausen Chrysler Dodge Jeep RAM of Lockport if you'd like to discuss this further. Your experience is important to us, and we aim to ensure better service in the future. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 26, 2024

Thanks for getting me in for emergency service,nice place!Thanks again Nicki Thank you! More

by rjscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicky
Report | Print
Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much! We're thrilled to hear you had a positive experience with our emergency service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is always here to help, and we appreciate your kind words. We look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 24, 2024

Fast and Friendly service. Service department listent to my dilemma and search for the issue. They found the issues and had it fixed very fast More

by boilerman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Nov 26, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced fast and friendly service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our service department is always dedicated to listening to our customers' concerns and resolving issues promptly. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 22, 2024

Great service and very friendly staff. Amy is very nice and helpful. Very stress free for me. More

by Lura
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Nov 25, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Amy and the team always strive to provide friendly and helpful service, making the process as stress-free as possible. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 22, 2024

Crystal was very informative and pleasant to us. We like the Lockport location, it was very nice to have a closer location. More

by tapella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Nov 25, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that Crystal provided you with informative and pleasant service. It's great to know that you appreciate our Lockport location as your closer option. We look forward to welcoming you back to Bettenhausen Chrysler Dodge Jeep RAM of Lockport in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 21, 2024

You put in a new battery that was under warranty except you have to cable loose which left mean 3 or 4 different times and I missed 2 Doctor appointments More

by cwalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy in service
Report | Print
Nov 22, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We understand how frustrating this must have been and the impact it has had on your schedule. Please feel free to reach out to Bettenhausen Chrysler Dodge Jeep RAM of Lockport directly so we can assist you further. Your satisfaction is important to us. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 20, 2024

The service experience was excellent. Kyle was fantastic -- good to be back in the Midwest. More

by mike.finn0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gabrielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you, Mike! We’re thrilled to hear that you had an excellent service experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Kyle will be glad to know that he made a positive impact! We appreciate your feedback and look forward to welcoming you back the next time you’re in the Midwest! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 18, 2024

I received fast, friendly and efficient service from Bettenhausen Chrysler Dodge Jeep Ram of Lockport. More

by liz222227
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 20, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We’re thrilled to hear that you received fast, friendly, and efficient service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Your satisfaction means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 18, 2024

Crystal was kind, pleasant and very efficient. It was a pleasure dealing with her on my service visit. More

by mikehonan01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Jones
Report | Print
Nov 20, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

We greatly appreciate your kind words about Crystal and are thrilled to hear you had a pleasant experience during your service visit at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to provide excellent service and look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 18, 2024

Didn’t help me, but they’ve been great to my dad. I won’t return. More

by ebenaitis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Nov 20, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We understand your perspective and appreciate your feedback. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive for excellence and would like the opportunity to understand your experience better. Please feel free to contact us to discuss this further. Sincerely, The Team at Bettenhausen CDJR of Lockport

1
...
26
27
28
...
35