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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.6
358 Reviews
Call Service Center (815) 524-0642

358 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

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November 10, 2024

63% of the charges were for labor. I’ve been to 3 other jeep dealers and there isn’t a ridiculous labor charge added. Almost $500 for an oil change and brake fluid is absurd. I won’t b More

by rlkijek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
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Nov 13, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your concerns regarding the labor charges for your service experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to offer competitive pricing and valuable services, and your input is crucial in helping us improve. If you would like to discuss your experience further, please feel free to reach out directly. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 09, 2024

Very courteous and super quick. Friendly people and over accommodating. Doesn’t seem like a normal dealer at all. More

by darren.mulligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport to be courteous, quick, and friendly. We strive to create a unique and accommodating experience for our customers. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 08, 2024

All around great customer service. Dean went above and beyond to help us with our Wagoneer. Great follow up and explanation of what he could do for us and we left feeling confident and More

by minadata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean in service center
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that Dean went above and beyond to assist you with your Wagoneer. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to provide exceptional service, and it's rewarding to know you felt confident and well taken care of. Your recommendation means a lot to us. We look forward to seeing you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 07, 2024

The service men don't know how to tighten the screws back down or reconnect the wire for the glove box. Very dissatisfied with my last service More

by cjhome67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nothing to say
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Nov 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your dissatisfaction regarding the glove box service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Your experience is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution. We value your business and hope to regain your trust. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 07, 2024

always a pleasure to visit Bettenhausen and I really love the new facility in Lockport. I always feel safer dealing with this dealership. Thanks!! More

by dahna.betts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Jones
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Nov 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you enjoy visiting Bettenhausen Chrysler Dodge Jeep RAM of Lockport and appreciate our new facility. Your safety and satisfaction are our top priorities. We look forward to welcoming you back again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 06, 2024

Still the best in business by any means. . BITBAM. Great job bettenhausn team.. DODGE lifer here.. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mchugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bettenhausen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you consider us the best in the business. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 06, 2024

Trying to steal money from the consumer. I had there mechanics do a check on my srt8. All things mechanical. They came up with I need new rack and pinion and outer tie rod. 1600 bucks! So I More

by adajada818623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy
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Nov 12, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Our team has acknowledged this review.

November 05, 2024

Best service and hospitality around they are friendly and very helpful would never go to another dealership More

by JRios23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
crystal
Report | Print
Nov 07, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is dedicated to providing exceptional service and hospitality, and your feedback is truly appreciated. We look forward to welcoming you back in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 05, 2024

Quick service in the oil express bay. Also noted my coolant was old.... 100K, recomended resplacement and i agree. More

by Joe Krzyszkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mandra
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Nov 07, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you, Joe, for your positive review! We're glad to hear that you had a quick service experience in our oil express bay at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's great that our team helped you identify the need for coolant replacement as well. We appreciate your feedback and look forward to seeing you again for any future service needs! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 04, 2024

The staff is highly competent and professional. Work is completed in a timely fashion, which is why I service my car only at their dealership. More

by allaboutkcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in service department
Report | Print
Nov 06, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you find our staff at Bettenhausen Chrysler Dodge Jeep RAM of Lockport to be highly competent and professional. Timely service is very important to us, and we're glad you choose us for your car's needs. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

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