Bettenhausen Chrysler Dodge Jeep Ram - Service Center

my experience was very good and a little bad. the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... b the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... but he told me my car repair would take 3days....my spark plugs would cost about $20 each....he also said that my warranty did not include rental car allowance...it did ... and then i didn't need it because kyle said my repairs would be a day or a day and a half.... i told him that i really didn't need a rental car then and that is when he told me he would have someone drive me home... he should have told me this sooner..... also, i kept getting texts from someone (i think kyle) that were going to the wrong person. he had me mixed up with someone else... i got a text that my car was ready.... the shuttle car picked up....(i didn't know that service was available and was going to get an Uber... glad i didn't) when i got to the dealership, kyle told me it would be a half hour.... so i waited.... he came to the waiting room to get me and when i showed him the text, he had me confused with another customer. my car was done so i waited for nothing.....he was very apologetic ....... but also the cost of the spark plugs were almost twice what i was told. kyle fixed that too! with all that said, i will absolutely come back to bettenhause for work and if i buy another car.. More

They were very attentive to my needs and concerns . They were also extremely attentive to my needs and serviced my vehicle professionally They were also extremely attentive to my needs and serviced my vehicle professionally More

Joey Robson Express Advisor was GREAT! He addressed all my issues with my car and everything is working great now. "A big CONGRATULATIONS to Joey Robson and the service technician for a He addressed all my issues with my car and everything is working great now. "A big CONGRATULATIONS to Joey Robson and the service technician for a job well done. The is working well. Mike & Dad Charles Rinella More

I think the employees need to listen to the customer. My phone number was not listed correctly and my wife asked that they change the number on the day before when she made the appointment and they didn My phone number was not listed correctly and my wife asked that they change the number on the day before when she made the appointment and they didn't. When she dropped the car they did not confirm a number and she waited the hour at Panera and then came back to the car not being done because they called the number that was 12 years old from a previous employer that should have been changed. She then had to wait another 20 minutes. More

The customer service was polite and efficient. The communication was great. They estimated a good time frame for when my vehicle would be ready and called me when it was ready before its time. The communication was great. They estimated a good time frame for when my vehicle would be ready and called me when it was ready before its time. More

On my recent vehicle serivice, everyone was very professional, especially Amy. She asked questions about my vehicle problem that I didn't even think of. The service facilty is clean and efficientl professional, especially Amy. She asked questions about my vehicle problem that I didn't even think of. The service facilty is clean and efficiently well run. Thank you. More

Great experience. Clean facilities. Excellent service. Good communication on wait time and services needed and performed. Clean facilities. Excellent service. Good communication on wait time and services needed and performed. More

Came in for an oil change on a Saturday afternoon (4/12) and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - r and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - refreshing! It was quick, shorter than the quoted hour timeline. It feels good to go to Bettenhausen. To know the experts are working on my car (even for an oil change) is comforting. More

Well, everything I brought the car in for the Jeep whatever you call it did not get fixed. Nothing is fixed. You shut it off the sensor off instead of replacing it. whatever you call it did not get fixed. Nothing is fixed. You shut it off the sensor off instead of replacing it. More

Continues to excel in their performance. Have purchased 7 vehicles from Bettenhausen and all areas of service have been excellent. Have purchased 7 vehicles from Bettenhausen and all areas of service have been excellent. More