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Bettenhausen Chrysler Dodge Ram- Service Center
Tinley Park, IL
881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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881 Reviews of Bettenhausen Chrysler Dodge Ram- Service Center
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October 10, 2017
Service questions I pulled into Bettenhausen service drive and met a young lady named tenita. I had a lot of questions and she was able to answer all of them. She was p I pulled into Bettenhausen service drive and met a young lady named tenita. I had a lot of questions and she was able to answer all of them. She was patient and kind. Thank you so much for being there for me. More
by ThatGuy56
Employees Worked With
Tenita Jackson
September 05, 2017
Uncooperative Bought a 2013 car from this dealership in September 2016. Within two months of the purchase, horn had to replaced and transmission worked on, which I Bought a 2013 car from this dealership in September 2016. Within two months of the purchase, horn had to replaced and transmission worked on, which I was charged for. Within the next month, transmission problems occurred again; also noticed that the passenger window never rolled down, the doors did not seal fully, and the horn needed to be replaced again within 6 months of the supposed "replacement of original horn." Went into the dealership multiple times to inquire about a trade or repair. Completely unprofessional attitude, blew me off like I wasn't important because I wasn't buying a new car. Refused to give a trade or a repair. I was told they would call when they found a dealership to fix my horn and transmission; did not call until 3 days later with the news of they were "working on it". I informed them that I refused to pay for another horn replacement as I paid for one within two months of the purchase. They also stated that they could not perform the lock recall on my car. Felt very disrespected and snubbed even though they were the ones who knowingly sold me a car that they did not check over before they put it out on the lot, a car that they knew had multiple transmission and electrical issues before they took it and did not mention any of those during the sale. Very disappointed and would not recommend this dealership at all. More
by Dezzy7
Employees Worked With
n/a
August 15, 2017
Five star service I came into the dealership having some issues with my seat programming. Tenita was there to help me and she program my seats in my key fobs. I had a c I came into the dealership having some issues with my seat programming. Tenita was there to help me and she program my seats in my key fobs. I had a couple question about radio settings and she answered them all More
by Taylove1
Employees Worked With
Tenita Jackson
February 18, 2017
Low degree of customer service First maintenance for new vehicle. Dealership did not even provide basics like topping off fluids or checking / fixing tire pressure. Documented req First maintenance for new vehicle. Dealership did not even provide basics like topping off fluids or checking / fixing tire pressure. Documented request to place fifth wheel into rotation but 5th wheel not rotated either. All the while service department was lacking a high level of customer service. More
by cma73
Employees Worked With
n/a
February 07, 2017
Dont buy Chrysler products My problem isnt necessarily with this dealership, its with Chrysler Jeep. I purchased a vehicle that came from Canada, and was told that the extended My problem isnt necessarily with this dealership, its with Chrysler Jeep. I purchased a vehicle that came from Canada, and was told that the extended warranty is no good in the United States?? What kind of automaker descriminates against consumers that purchase from one country or another? If Chrysler has a problem with dealers purchasing vehicles and bringing them to this country from Canada, penalize them, not hard working consumers! This is the most ridiculous thing I have ever heard. Shame on me I guess for not checking to see if Chrysler would stand by their warrantys if their product crosses a border? I wish the media would put this on the news and remind Chrysler of the US bailout that they took from our country. Way to show your appreciation to hard working US citizens. Shameful...unfortunately this dealership offers no consideration either, so I have no positive feedback. More
by Disgusted
Employees Worked With
Jake Banjeglav, Jake Banjeglav
January 27, 2017
It was good I was for my first oil change and for them to take pictures of the missing paint under the door hinges that's all I have I was for my first oil change and for them to take pictures of the missing paint under the door hinges that's all I have More
by Westside
Employees Worked With
Don't remember who it was
January 24, 2017
Excellent service! Exceptional service at this location. I was in for the first oil change of my new 2016 Jeep Patriot, which was already complimentary, and was treated Exceptional service at this location. I was in for the first oil change of my new 2016 Jeep Patriot, which was already complimentary, and was treated very well. Factor in the quick turnaround and the wash and vaccum making the jeep look like when I bought it, and I have no complaints. I fully recommend this and any of the other bettenhausen service shops. More
by ewokpelts
Employees Worked With
Tony Gibson
January 23, 2017
Leased a Jeep! Amazing service! Adam and his staff were phenomenal! So helpful and understanding! They made everything happen fast and smoothe! Could not have asked for a better expe Adam and his staff were phenomenal! So helpful and understanding! They made everything happen fast and smoothe! Could not have asked for a better experience!! More
by JulieM7
Employees Worked With
Mike Sorensen, Adam Swithin, Mike Sorensen, Adam Swithin
January 19, 2017
Warranty work Very professional and friendly people to do business with. They offered me a courtesy car at no charge no matter how long the visit.I would recommend Very professional and friendly people to do business with. They offered me a courtesy car at no charge no matter how long the visit.I would recommend all of my friends to this dealership. More
by Jgarcia127
Employees Worked With
Jake Banjeglav, Jake Banjeglav
January 12, 2017
Awesome Buying Experience Today I brought my Jeep in for service. As my wife and I waited we browsed the showroom floor. Charles approached me and offered his help. He was thor Today I brought my Jeep in for service. As my wife and I waited we browsed the showroom floor. Charles approached me and offered his help. He was thorough,knowledgeable of the products and services,professional, and very personable! I loved the no frills approach to car buying presented by Charles, he was honest and upfront throughout the sale...I will highly recommend Bettenhausen to family and friends and tell them to ask for Charles! More
by Derrick5
