Bev Smith Kia

They were very easy to work with and gave me a good price. Glad I went to them price. Glad I went to them More

The time spent in your shop was just an hour But I have an advice, don't make appointments at a time when employes still are not at the work place. an advice, don't make appointments at a time when employes still are not at the work place. More

Went to have routineservice done on my Kia 2024 Telluride. Car was taken in at 9:39 four hours later. I had to go ask where it was. The service person I was working with didn’t even know who I was. Telluride. Car was taken in at 9:39 four hours later. I had to go ask where it was. The service person I was working with didn’t even know who I was. He went to look for the car and found it came back and said that it was in the middle of service. However, the manager of the place place couldn’t find the service person the technician. He had walked away from the car. Long story short he was out talking to the female service person and not doing his job. Ended up waiting five hours and 10 minutes for an oil change tire rotation handle alignment very poor customer service. More

I recently had service at Bev Smith KIA for my 2024 KIA Sorento due to my warning sensors giving random signals, cluster lights not working, my initial appointment was for Friday,October 16th, my Service M Sorento due to my warning sensors giving random signals, cluster lights not working, my initial appointment was for Friday,October 16th, my Service Manager was Kenneth Disbrow. When I arrived he did something I didn't expect, he let me know that if I did leave my car he could not guarantee it would be ready by the end of the day so I would not be without transportation. We reset the appointment to Tuesday, Once I dropped my car off Kenneth kept me aware of the status of my repair. Parts had to be ordered, expected delivery Thursday. The parts arrived after business on Thursday and my car was ready Friday. I continue to be amazed by the professionalism of Bev Smith's Service Department and the candidness they display. Kenneth was very transparent about my car's progress through service. I used to cringe when my car needed service before I came to Bev Smith I don't anymore. Out of 1 to 10 they get a 15. More

The salesman Coach and Kayden were Efficient and professional. It was a pleasure to do business professional. It was a pleasure to do business More

We were very pleased with the speed they finished our service appointment. The customer service experience was top notch. service appointment. The customer service experience was top notch. More

We went in just to look and Josh was phenomenal. My mom is over the top and extra, and he handled everything with patience right through the end! everybody providing assistance was knowledgeable and My mom is over the top and extra, and he handled everything with patience right through the end! everybody providing assistance was knowledgeable and polite More

The sales team utilized a strategy to show how much they cared about the importance of making a sale. Quite frankly a job well done. cared about the importance of making a sale. Quite frankly a job well done. More

Waited for 4 hours for an oil change and transmission fluid. Then he tells machine is broken after 4 hours of waiting because he wanted to finish the breaks. If they told me the machine was broken after fluid. Then he tells machine is broken after 4 hours of waiting because he wanted to finish the breaks. If they told me the machine was broken after waiting for two hours I would have left. Now I am there 4 hours and I had to tell them to give me my car More

The staff was very supportive and knowledgeable. I thoroughly appreciate the efficiency. I highly recommend this dealership. I thoroughly appreciate the efficiency. I highly recommend this dealership. More