Bev Smith Kia

I purchased a new car in June 2024. From the time I signed the contract to today, things have gone wrong. It took forever to get the car shipped, the car arrived damaged (which I unders From the time I signed the contract to today, things have gone wrong. It took forever to get the car shipped, the car arrived damaged (which I understand wasn't the dealer's fault, but I had to constantly follow up to get information on getting the damage fixed), it took almost a month to get my license plate after submitting the necessary documents, the car wasn't cleared of the existing recalls, nor was I even told about them, and when I ended up with a damaged windshield and inquired about what my additional warranties covered, I was informed by the warranty company that windshields aren't covered under the tier of warranty I have. I was not informed that there were tiers to choose from or presented with the option to choose one that covered windshield damage. This was my first new car purchase and it's been nothing but frustrating. I understand that some of the things that have happened have been outside the control of the dealership, but what is not outside of its control is keeping in good contact with its customers and doing the legwork to fix issues related to a car that I purchased from it. The only time I was able to get quick answers was by calling the supervisor after receiving little to no information from the others involved. More

All though there were quite a few cars in front of me ,i went through check in quickly ,all so the curtsy car was waiting to take me home and bring me back when the car was fixed, very pleased went through check in quickly ,all so the curtsy car was waiting to take me home and bring me back when the car was fixed, very pleased More

Everyone involved worked hard to make this happen for our family and our satisfaction was the biggest concern …not the profit on the deal! family and our satisfaction was the biggest concern …not the profit on the deal! More

The service was great. I highly recommend them to everyone. I wish I receieved this type of service everywhere. I highly recommend them to everyone. I wish I receieved this type of service everywhere. More

My representative Cory was happy to see me and welcomed me and quickly had my car being looked after. My car was delivered and cleaned on time as previously estimated. Cory made me feel as an important cus me and quickly had my car being looked after. My car was delivered and cleaned on time as previously estimated. Cory made me feel as an important customer and had a wonderful demeanor in addressing any recall if any for my car. Thanks all to the service department! More

I had a wonderful experience buying a car at Bev Smith Kia. The staff was courteous and very knowledgeable. Arianna was especially helpful, and I appreciate her attentiveness and patience! Car buying is a Kia. The staff was courteous and very knowledgeable. Arianna was especially helpful, and I appreciate her attentiveness and patience! Car buying is a particularly stressful time, but that staff made me feel at ease and secure in my purchase. More

Everyone was helpful and courteous. Plus being knowledgeable and friendly And my wife liked the car Plus being knowledgeable and friendly And my wife liked the car More

Everyone was very helpful and patient. Entire process took over 4 hours which is too long. Entire process took over 4 hours which is too long. More

Been there twice in the last week, first time for service due and a recall, the second time for a screw in a tire which Wallace Kia in Stuart said they replaced but they did not. Have had other cars with Wal due and a recall, the second time for a screw in a tire which Wallace Kia in Stuart said they replaced but they did not. Have had other cars with Wallace, service very poor, and sales on the Hyundai end miserable. That's why I went to Ft Pierce to buy the Kia instead of buying it from Wallace. I did have to wait for over a half an hour (had an appointment) the first visit before anyone wrote up a ticket; other cars behind me served first, told it was because I had an EV and only an EV person could write the ticket. Makes no sense, anyone can write up a service ticket. Have to commend Carman, who was the service person, very professional, very patient and very knowledgable. I would always ask for him when getting service at Kia. Bev Smith did the work they were supposed to do very well, and did the work that was supposed to have already been done by another dealership but wasn't! First visit with an appointment, wait was far too long (hours). Second visit, no appointment, so no controlling how many people were in front of me...I was prepared for a wait and didn't mind. More

The employees are very friendly and they are always helping everyone out in a timely manner. Great customer service helping everyone out in a timely manner. Great customer service More