Bianchi Honda - Service Center

Took my Highlander in for my routine auto butler and oil change last Friday, as I started to drive out from the service garage I noticed there was a long crack across the windshield. Turned right back into change last Friday, as I started to drive out from the service garage I noticed there was a long crack across the windshield. Turned right back into the service garage and pointed it to the service rep. Zachary who looked at it and suggested that there was already chips in the windshield before I brought the car in (which there wasn't) and that the crack only spread from an existing chip in the glass. He said he needed to talk to his manager and get back to me later in the day. I called later that day to see what was determined and he said for me to bring it back next week on Monday so his manager can looked at it. Brought it back today and had the manager look at it and he basically told me there is no way to proved they did the crack in the windshield and that it was on me and my insurance to fix it. I informed him that when I brought my car in my windshield was in perfect condition and according to the inspection paperwork their service people provided the windshield inspection was good condition. Nothing about a crack or chip (which the service manager agreed would not pass state inspection) being present. So basically I now have to pay $500 for a new windshield because of their carelessness. I haven't been happy with the service from Bianchi Honda since we bought the Highlander. Car was given to us when we bought it filthy and with a dead battery that they said they would replace but didn't. They just charged it and we eventually had to replace the battery ourselves. Extremely disappointed with this company and will never do business or recommend anyone do business with them again. More

This is our 3rd purchase from Bianchi and each time we receive quality customer service. Thanks Mike and Brandon for your patience and assistance working with my crazy work schedule. You are so very wel receive quality customer service. Thanks Mike and Brandon for your patience and assistance working with my crazy work schedule. You are so very well organized which makes the process flow very quickly. The service department has also been excellent and the vehicles dependable. Love the new CRV EX 2020 and got to test it out in the Erie snow without any problems. Thanks again! More

We have been dealing with Bianchi Honda for many years now. We have purchased both new and used vehicles and are happy to report that we have ALWAYS been satisfied with the professionalism that is conveye now. We have purchased both new and used vehicles and are happy to report that we have ALWAYS been satisfied with the professionalism that is conveyed by Bianchi and your entire sales ans service staff More

Dave is the absolute best! We will not go to any other dealership! Fourth car bought from Dave and he did not disappoint us! thank you! dealership! Fourth car bought from Dave and he did not disappoint us! thank you! More

They where "GREAT"!!!!!!!! I have bought two cars from them. I am very satisfied with their sales people and their service. When I purchase my next car, Bianchi will be my fir I have bought two cars from them. I am very satisfied with their sales people and their service. When I purchase my next car, Bianchi will be my first stop. More

Dave is a courteous thoughtful amazing Sweetheart. All of the other guys and ladies that work at Bianchi are genuine great people too! I’m a super happy repeat customer. the other guys and ladies that work at Bianchi are genuine great people too! I’m a super happy repeat customer. More

PreBlack Friday Miracle My CRV inspection and Butler appointment became a mindbogglingly experience of a lifetime. We ended up with 2 new cars and lower payments on both. My CRV inspection and Butler appointment became a mindbogglingly experience of a lifetime. We ended up with 2 new cars and lower payments on both. More

Wonderful. I was having trouble using my phone while in the car. Whether calling out or receiving an incoming call the phone would shut off in a matter of secon I was having trouble using my phone while in the car. Whether calling out or receiving an incoming call the phone would shut off in a matter of seconds. My phone was basically useless while making calls in the car. Our local dealer wanted to have their technician check it out and said they would probably have to replace some kind of panel. I think I , at some point, hit a wrong button which was causing the problem. I told them no. I gave Dave Reash a call and told him I would be in Erie and asked if he would take a look at it. He was absolutely wonderful. He knew right away what the problem was and it was fixed in a matter of minutes. Thank you so much Dave. My phone is now working as it should be thanks to Dave. More

Great customer service I bought my first CRV in 2010. Over the years I have experienced excellent customer service. That is why I bought my new 2019 CRV there. I bought my first CRV in 2010. Over the years I have experienced excellent customer service. That is why I bought my new 2019 CRV there. More

Another great deal! Had an appointment for Auto Butler and an oil change and left with a 2019 CRV . The deal was just to good to pass up. As always Ted and Jamar were a p Had an appointment for Auto Butler and an oil change and left with a 2019 CRV . The deal was just to good to pass up. As always Ted and Jamar were a pleasure to work with. This is our fifth Honda from Bianchi......no reason to go anywhere else. More