Bidleman Ford Auburn - Service Center

Absolutely the work service Dept. I have a manufacture defect in my engine and they say im supposed to keep calling Ford customer relations myself. I've done this and they talk over I have a manufacture defect in my engine and they say im supposed to keep calling Ford customer relations myself. I've done this and they talk over you, wont let me finish explaining what the service Dept diagnosed. They tell me that there is no such thing as a manufacturing defect and gang up on me. They say because their isn't any recalls and my car is too old,seven years and 92,000 miles that im not getting a new engine. The engine block is cracked which caused a coolant intrusion which blew the head gaskets. Even though the 2018 ford escape se has had a recall for this exact problem. There's still class action lawsuits going on since 2020. So I have 9k left on my loan and can't drive my car! I have no means to pay for this and nor should I pay for a vehicle with a manufacturing defect! I have no alternatives to get back and forth to work so I'll be loosing my job! This was explained to everyone I've spoken to at Bidlemen Ford in Auburn NY and Ford Customer Relations and they don't even care! I didn't even own this vehicle when they recalled it, so they sold me it knowing that there was major engine problems. This was my first Ford vehicle and I've had no other problems since I bought it. I will NEVER do any business with Ford again!! I am going to join a class action lawsuit, call the better business bureau and the attorney gernal and report not only Ford but also Bidlemen Ford!! UNBELIEVABLE rotten customer service, Ford customer satisfaction and Ford customer loyalty programs!! More

Super happy Quality staff: willing to provide solutions to any issue or problems! Caring : options and assistance provided for family needs ! Accommodating and no Quality staff: willing to provide solutions to any issue or problems! Caring : options and assistance provided for family needs ! Accommodating and no issue too big, prompt service and reassuring to whatever need you may have with your vehicle ! 5 stars across the board 👍😊 More

Great service Took my Escape in for service. I was in and out in under an hour and actually both times I have been there it has been very quick. I trust the techs Took my Escape in for service. I was in and out in under an hour and actually both times I have been there it has been very quick. I trust the techs there and the service writers. Todd was a great help to me. All the customer service reps are so polite and eager to assist. By far the best experience I have had in an auto service department. More

oil leak under warranty replaced transfer case rather then rebuild had one in stock .why 25 words when you don't need to go on and on. under warranty replaced transfer case rather then rebuild had one in stock .why 25 words when you don't need to go on and on. More

Very prompt servoce Everyone is always friendly and helpful when I have any questions or concerns. Any appt. I have I get in on time and they give me an estimated time of Everyone is always friendly and helpful when I have any questions or concerns. Any appt. I have I get in on time and they give me an estimated time of service, they finish sooner More