Big City Cars / The Auto Brokers

Attentive staff and great experience! Would recommend working with Austin at Big City Cars. Would buy again. Would recommend working with Austin at Big City Cars. Would buy again. More

This dealership was awesome and are willing to help you find the best vehicle for your everyday needs find the best vehicle for your everyday needs More

Thomas is AMAZING! Got us an incredible deal that we had no idea was ever possible. Stayed over late just for us! Thank you Thomas!! Got us an incredible deal that we had no idea was ever possible. Stayed over late just for us! Thank you Thomas!! More

Best price best deal I could find anywhere. The salesperson followed up after the sale and made sure I had no problems. By far the best buying experience I’ve ever had. I’ve sent two family m The salesperson followed up after the sale and made sure I had no problems. By far the best buying experience I’ve ever had. I’ve sent two family members in and the experience was the same for them. More

The service at this dealership was above and beyond. Our needs were met quickly and in a friendly manner. Great communication. Our needs were met quickly and in a friendly manner. Great communication. More

Great experience , friendly , awesome serive . Everyone was helpful. I have a really great time with Greg Pargeon! Everyone was helpful. I have a really great time with Greg Pargeon! More

Greg devotes himself to diligently securing the best loans possible for the customers. His dedication is apparent in the well-documented and continued success of the company, as a whole, and with the sa loans possible for the customers. His dedication is apparent in the well-documented and continued success of the company, as a whole, and with the satisfaction from the customers he serves. More

I bought a 2018 Buick Encore from them in the spring. It came with a warranty. I was told hey if you bring your car here we will take care of your deductible. We'll I owned the car a month and the engine It came with a warranty. I was told hey if you bring your car here we will take care of your deductible. We'll I owned the car a month and the engine light came on, I took it in and at first it was the cat then it was sensors that I had to was a few mo the for which eveytime I called I was told we are still waiting or some get me off the phone answer. They got a new service manager in the shop. Now if I take it there I have to pay the deductible and as of 10-25-24 my engine light is still on, the a/c that broke requires an additional $250 on top of the deductible amount for a special test. My car has been in about six times and it is still broke and I don't drive it unless I have to. It was a waste of money and time DON'T GO THERE. They make promises they don't keep and barely fix a problem but not completely. If you go there get all promises in writing More

I purchased a 2021 Nissan Rogue Sport on May 4, 2024 from Big City Cars in Ft. Wayne, Indiana. There were several issues with the advertising of the car being blatantly incorrect (For example, their ad said Big City Cars in Ft. Wayne, Indiana. There were several issues with the advertising of the car being blatantly incorrect (For example, their ad said it was a non-smoking car, but it obviously wasn't). I was actually okay with that, because the price was okay and I know that issues with used cars are "As Is." I put a $500 deposit down to hold the car until we could get a cashier's check for the agreed on price. When we test drove the car, I noted the mileage was very similar to the sticker and paperwork (62,387) which I was happy about. But when we picked up the vehicle on May 8, 2024, the mileage was over 63,000. I called Pete from Big City Cars who was our salesman to ask about the 815 mile difference when the car was supposed to be parked when we put the deposit down on May 4th. He said that sometimes the mileage in the computer varies because that is the mileage when the car was brought onto the lot. I asked if he was saying that having an incorrect odometer reading on the official purchase paperwork and title was standard practice and he said yes, within 1,000 miles. He also said he had security cameral video of him parking the car and sitting there between the 4th and the 8th. After some more discussion about how 815 miles was a reasonable amount for service department work and test driving on a car that has been on the lot for less than a month, he referred me to the General Manager who proceeded to say things like, "You want us to test the car thoroughly before we sell it to you, don't you?" and "Every car dealership in the country does it this way." I have to say that I have purchased several new and used cars in my life and I have never had a dealership so blatantly lie in advertising and discussion. I will not be buying a car from them again and I will be letting everyone I know about the deceptive practices of Big City Cars regardless of whether every dealership in the country does this or not! More

I have bought many vehicles from Cassie. I refer many people to Cassie. I will continue to send people to Cassie. Cassie and Steve have the Eric's in this business that is rare. I'm not worr I refer many people to Cassie. I will continue to send people to Cassie. Cassie and Steve have the Eric's in this business that is rare. I'm not worried about risking my reputation sending people to The Auto Brokers as long as they are there. More than 5 stars in my and my customers eyes. More