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Big City Cars / The Auto Brokers

Fort Wayne, IN

4.4
328 Reviews
At Big City Cars, our #1 priority is providing YOU with the absolute best customer service. That means greeting you with a warm smile when you first step onto our lot and helping you through your car buying experience at our store. Our knowledgeable sales staff is here to answer all of your questions & to help you find the right car at the right price. We have over 300 quality preowned vehicles to choose from including Ford, Chevy, Dodge, GMC, Chrysler, Jeep, RAM, Kia, Subaru, Nissan, Toyota, Honda, Hyundai, Mitsubishi, Mazda, & MORE! And with over 30 banks & lenders, we can get you approved and driving today no matter your credit situation! In fact, we help just as many customers with good credit as those with credit issues every month drive home happy in a quality preowned vehicle from Big City Cars. Come experience what car buying should be like! At Big City Cars you will find a no hassle, no gimmick, and no high pressure sales tactic approach. Our philosophy is simple, "treat all of our customers like family." To schedule your VIP appointment, give us a call at (260) 212-1111. Visit our website, www.bigcitycars.com, to see our entire inventory. Or stop by our store located at 4910 Lima Road, just down from Costco.
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4910 Lima Rd

Fort Wayne, IN

46808

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Showing 328 reviews

May 31, 2018

Simply amazing Never expected to be leaving in a 2016 Dodge!! Thank u!! U went above and beyond to put us in our car thank u again 😀😀 More

by Happy wife@ happy life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dechert, Kevin Keats
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

Congratulations on your Dodge. It's always great to hear about our team going above and beyond to help our customers. Thank you for taking the time to share you experience with us. Don't forget about our $100 Referral Program.

May 31, 2018

Liar Liar, need to rehire Watch an 80's movie about with a car salesman. Now come here. It's a cheaper, more realistic version of Universal Studios. Wasted enough time there, d More

by CletusJenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A few forgettable car air refreshner wearing gentlemen, Kenny Thompson
Jun 06, 2018 -

Big City Cars / The Auto Brokers responded

Mr. Jenkins, I am sorry that you had an unpleasant experience while here at Big City Cars. I wanted to reach out to you to let you know that the salesman you mentioned that you worked with is no longer here and I would like the opportunity to show you what a proper buying experience with us is like. My name is Cameron and I am one of the managers here. I would like to work with you personally. If you would, please, give me a call at 260.212.1111 or email me at cameron.caley@theautobrokers.net

May 31, 2018

Amazing customer service! Terrance was Awesome! Went above & beyond, there are no words on how happy we are. Did not expect such great customer service! Would definitely recomm More

by Lockejamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hamilton , Terrence Randall
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for sharing your experience working with Terrence. Enjoy your Jeep and don't forget about our $100 Referral Program.

May 27, 2018

Excellent and the most best experience ever Best experience I had today was the best one out of all Car dealerships in Fort Wayne so far it has please me to be here today to buy a car and We w More

by Lane cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 29, 2018 -

Big City Cars / The Auto Brokers responded

it's always great to hear that our sales team is making such a positive impact on our customers. I am glad Terrence was able to get you so well taken care of. Don't forget about our $100 Referral Program.

May 27, 2018

Bad Day Turned out Great....!! After spending 5 hrs at a car lot being lied to, miss informed, and trying to be pushed into a car I didn't want, I walked away crying and done at the More

by trouble1436
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Walda
May 29, 2018 -

Big City Cars / The Auto Brokers responded

We make it a point to strive for 100% complete Customer Satisfaction and to do things better than the other guys. I'm glad to hear you decided to give us a chance to show you that car buying can be a pleasant experience. Enjoy your new car and don't forget about our $100 Referral Program.

May 26, 2018

God introduced my wife and I to some new freinds Had a great day with Kevin after talking and driving a couple cars he new what we was there to hopefully get. He brought up this car I really did not More

by danandrita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keats
May 29, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking the time to share about your experience here at Big City. I am glad that Kevin was not only able to get you taken care of at the time of the sale, but to help get you taken care of with the window washers. Enjoy your new car and don't forget about our $100 Referral Program.

May 22, 2018

Awesome !!! Working with Terrance was great! Not your typical salesmen . He was quick and not one to play games !!! I highly recommend him and the group at Big Ci More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Randall, Danelle Bright
May 23, 2018 -

Big City Cars / The Auto Brokers responded

We are glad to hear that you had such a good experience work with Terrence and our team here at Big City Cars. 100% Complete Customer Satisfaction is our number one goal here and it's good to know that our team is making that happen. Enjoy your new car and don't forget about our $100 Referral Program.

May 22, 2018

Happy customer Straight shooting from the get go. No surprises. Worked everything to my best interest! Quick and easy to deal with. What more is there to say. More

by Jeepfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 22, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking a moment to share about your time working with Terrence here at the dealership. It is always our goal to provide 100% complete satisfaction with every customer experience. Enjoy your car and don't forget about our $100 Referral Program.

May 15, 2018

the great saleman good experience, I truly love when salesmen are honest and upfront. not pushy at all, some salesmen need to learn how to be less pushy but firm like More

by gwakstaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Hattaway
May 15, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking a few minutes to share about your experience working with Dylan and that he did such a great job making you feel comfortable. Don't forget about our $100 Referral Program.

May 14, 2018

Excellent Salesmanship Speaking to Dylan before my trip at the dealership he knew what I wanted and made sure to do everything he could to get it! He is very educated and pr More

by jpetry1698
Recommend Dealer
Yes
Employees Worked With
Dylan Hattaway
May 15, 2018 -

Big City Cars / The Auto Brokers responded

I am glad to hear that Dylan was able to get you all taken care of and in such a good way. Thank you for taking the time to share about your experience. Don't forget about our $100 Referral Program.

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