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Big City Cars / The Auto Brokers

Fort Wayne, IN

4.4
328 Reviews
At Big City Cars, our #1 priority is providing YOU with the absolute best customer service. That means greeting you with a warm smile when you first step onto our lot and helping you through your car buying experience at our store. Our knowledgeable sales staff is here to answer all of your questions & to help you find the right car at the right price. We have over 300 quality preowned vehicles to choose from including Ford, Chevy, Dodge, GMC, Chrysler, Jeep, RAM, Kia, Subaru, Nissan, Toyota, Honda, Hyundai, Mitsubishi, Mazda, & MORE! And with over 30 banks & lenders, we can get you approved and driving today no matter your credit situation! In fact, we help just as many customers with good credit as those with credit issues every month drive home happy in a quality preowned vehicle from Big City Cars. Come experience what car buying should be like! At Big City Cars you will find a no hassle, no gimmick, and no high pressure sales tactic approach. Our philosophy is simple, "treat all of our customers like family." To schedule your VIP appointment, give us a call at (260) 212-1111. Visit our website, www.bigcitycars.com, to see our entire inventory. Or stop by our store located at 4910 Lima Road, just down from Costco.
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4910 Lima Rd

Fort Wayne, IN

46808

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Showing 328 reviews

May 14, 2018

Dylan you're the best! Dylan got me pre-approved the day before my visit. I told him what I was looking for and he delivered! I am now the proud owner of a 2013 Chrysler 200 More

by Langsda2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Hattaway
May 15, 2018 -

Big City Cars / The Auto Brokers responded

We love hearing about our customers having such a good experience when buying a car from us. I am glad that Dylan was able to make it such a pleasure for you. Don't forget about our $100 Referral Program

May 13, 2018

Amazing I went in not sure if I would get a car. And KJ and all the big city car team put me at peace. Got me an amazing car for a really really good price! T More

by Reward2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keats, Danelle Bright, Tim Duncan
May 15, 2018 -

Big City Cars / The Auto Brokers responded

Great to hear that KJ was able to get you all taken care of. Enjoy your new ride and don't forget about our $100 Referral Program.

May 12, 2018

Great salesman! Terrence was great, made us all laugh and made the experience very stress free, very professional and would recommend to everyone, thanks for all the More

by Tylerdfg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sawyer, Terrence Randall
May 14, 2018 -

Big City Cars / The Auto Brokers responded

Always great to hear that our team is making the car buying process such a positive experience for our customers. I am glad he was able to get you all taken care of, and don't forget about our $100 Referral Program.

May 08, 2018

Good team Great sales team and finance. Good value and a car that fits me. The team worked with me it wasa good used car and sales experience More

by Matt1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Stafford
May 09, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for sharing about your experience here at Big City Cars. I am glad our team was able to get you into a great vehicle that fit your budget. Don't forget about our $100 Referral Program.

May 04, 2018

No Regrets! Terrence did an awesome job to find us a vehicle that fit our budget and we were happy with. We highly recommend him and this dealership. More

by Happy couple with SUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Randall, Danelle Bright
May 09, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking the time to share about working with Terrence. We strive for complete customer satisfaction 100% of the time, and to hear about a good experience shows we're doing it right. Thank you again for the review and don't forget about our $100 Referral Program.

May 02, 2018

Long process I want to start off by saying this is not a negative review, just my experience. My wife and I went there looking to buy a truck, since all the adver More

by TankieMcAwesome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bolen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sawyer, Joe Dechert
May 29, 2018 -

TankieMcAwesome responded

Just out of curiosity, why do you not respond to the ratings that are less than 5 stars? I also forgot to mention in the original post that the passenger rear seat belt doesnt work either. Cant take it anywhere as a family because 1 of the three kids cant buckle up. If i can unload this Edge soon, I will, not worth the $335 payment, or the $10k it was bought for.

April 30, 2018

Great experience Came in looking for an affordable car for work with a low payment and was able to deliver with no problem. He was professional polite and great sales More

by JTALBOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 02, 2018 -

Big City Cars / The Auto Brokers responded

We strive for complete customer satisfaction 100% of the time, so it's great to hear about a success in that endeavor. Thank you for taking the time to share about your experience. Don't forget about our $100 Referral Program.

April 28, 2018

Clarence was professional and hard-working he really knew hi That's was well-dressed professional he seemed to know his cars and what he was doing and he made me feel good about shopping at your dealership he di More

by Mack111
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 01, 2018 -

Big City Cars / The Auto Brokers responded

Thanks for sharing about working with Terrence and how he continues to work towards finding the right vehicle for you. I am glad to hear he is on top of that and keeping you in the loop.

April 27, 2018

PETE IS AWESOME Pete was very helpful from the time I walked in all the way until I walked out. My mom and I got here at 2pm and were here until about 7pm. He worked More

by alexyskoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete McMahan
Apr 30, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking the time to share about your experience working with Pete. I am glad to hear that he made it something you enjoyed. Congratulations on your purchase and don't forget about our $100 Referral Program.

April 25, 2018

Went above Did everything they could to get me into a car. Came though for me even when it looked like wouldn't happen. They did a great job More

by Rob75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dechert, Terrence Randall, Damien Stafford
Apr 25, 2018 -

Big City Cars / The Auto Brokers responded

I'm so glad our team were able to get you into a great car. We strive for complete customer satisfaction 100% of the time, and it's great to hear about such great experiences. Don't forget about our $100 Referral Program.

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