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Big City Cars / The Auto Brokers

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.4
328 Reviews
At Big City Cars, our #1 priority is providing YOU with the absolute best customer service. That means greeting you with a warm smile when you first step onto our lot and helping you through your car buying experience at our store. Our knowledgeable sales staff is here to answer all of your questions & to help you find the right car at the right price. We have over 300 quality preowned vehicles to choose from including Ford, Chevy, Dodge, GMC, Chrysler, Jeep, RAM, Kia, Subaru, Nissan, Toyota, Honda, Hyundai, Mitsubishi, Mazda, & MORE! And with over 30 banks & lenders, we can get you approved and driving today no matter your credit situation! In fact, we help just as many customers with good credit as those with credit issues every month drive home happy in a quality preowned vehicle from Big City Cars. Come experience what car buying should be like! At Big City Cars you will find a no hassle, no gimmick, and no high pressure sales tactic approach. Our philosophy is simple, "treat all of our customers like family." To schedule your VIP appointment, give us a call at (260) 212-1111. Visit our website, www.bigcitycars.com, to see our entire inventory. Or stop by our store located at 4910 Lima Road, just down from Costco.
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4910 Lima Rd

Fort Wayne, IN

46808

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Showing 328 reviews

February 18, 2018

Terrible experience This a very misleading dealers they are a bunch con artist they only purpose is to sell you anything they will do anything they can just to get you to More

by Bedakaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrence Randall
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Feb 19, 2018 -

Big City Cars / The Auto Brokers responded

Beda, I have looked over everything that transpired with you and have given all of that information to our owner. He said he will personally look into your situation.

February 16, 2018

Good. Good cars for the price the warrantys are nice they will work to get you going if you have a problem and the can be reasonable More

by Daniel Lee Suman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Boyer, Damien Stafford
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Feb 17, 2018 -

Big City Cars / The Auto Brokers responded

Mr. & Mrs. Suman, Thank you for taking to time to speak with me this morning regarding your review. As I said, I will be going over everything and working to a satisfactory resolution.

Feb 19, 2018 -

Big City Cars / The Auto Brokers responded

Mr Suman, First lets address each issue one at a time. #1 you purchased your car 03/18/2017 at that time you purchased a car with over 147000 miles. We did inspect and service the car and i am willing to provide you those documents. We replaced camshaft position sensor, wheel speed sensor, sepentine belt idler pulley just to name a few. #2 You arrived at the dealership in June because you had a (WEARABLE) item malfunction. Thank goodness you purchased the extended coverage. Most warranties dont cover tie rod ends and ball joints as they see those as wearable itmes. We then inspected the car and repaired all items approved and needed. We OBVIOUSLY repaired what needed to be repaired. Keep in mind thats how we make revenue. We replaced the tie rod end that needed repaired. We did not repair both as only one was bad. The only way we could do both is if we commit warranty fraud. While we would love the work and the revenue we are a reputable dealership and choose not to commit FRAUD! #3 you were happy with the repair and havent had any issues until recently. Most recently you were informed that you need the other tie rod end. I am sorry that your 147000 mile truck almost a year later needs a wearable item fixed but how could this possibly be our problem. I want to inform you once again that if your tie rod end was bad in June it most certainly wouldnt have been 8 months for you to realize you have a problem. In conclusion You purchased 147000 mile car had us repair your car under warranty a few months later. Then 8 months later another wearable part went out and your attempting to extort us! We would have gladly worked with you. Helped with cost labor or something. We understand that car repairs are expensive but bashing us and giving dishonest reviews wont help!! 176 POSITIVE REVIEWS!!! AND ONE UNREASONABLE CUSTOMER!!

Feb 19, 2018 -

Daniel Lee Suman responded

The warranty company does not cover the tie rods therefore how did you replace one and not the other? When we talked Saturday you said you replaced a ball joint yet the warranty company says it was a wheel bearing. Thats 3 different parts so which was it really? I know because it is my vehicle and i have had to deal with it. Sounds like you really aren't sure what part was replaced and what the actual warranty company covers. Before you think you can stick it to someone publicly please make sure you have all the facts straight otherwise you make yourself look bad. Normal wear on a vehicle is something i would gladly pay for to have fixed as it comes with the responsibility of owning a vehicle. We just wanted you guys to admit you were dishonest about what parts were initially replaced. Then when the owner spoke to my wife it really made it clear we made a mistake. The way she was disrespected and talked to was beyond ridiculous. She got off the phone in tears because of him and he should be ashamed of himself. This will be the last time i respond as it isnt worth my time. Have a good day.

February 13, 2018

Great experience I want to thank Steve Donnelly for helping me get through the car buying process. He's great to work with and I highly recommend Big City Cars. More

by SatisfiedCustomer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Dechert, Steve Donnelly
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Feb 13, 2018 -

Big City Cars / The Auto Brokers responded

Steve has been in the car business a long time and really knows all the ins and outs to get his customers taken care of. Thank you for sharing your experience with us. Don't forget about our $100 Referral Program.

February 08, 2018

Excellent experience Friendly staff. Got a great deal. Did not feel pressured at all. Everything was explained. My husband does not drive after dark. After our purchase st More

by LD81515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dechert, Kevin Keats
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Feb 08, 2018 -

Big City Cars / The Auto Brokers responded

We strive to make every customer feel as though they are family. Congratulations on your purchase, and don't forget about our $100 Referral Program.

February 08, 2018

Wifes new car husbands disbelief We went in just to get prices at first but my wife fell in love with the 2016 nissan Sentry and our son about fell asleep on the test drive. So we wer More

by Shadow201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dechert, Terrence Randall
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Feb 08, 2018 -

Big City Cars / The Auto Brokers responded

I love hearing about experiences like this. As a father, I know the bliss of sleeping children on car rides. I'm glad we had something she loves and were able to get you driving home in it. Dreams in Driveways, that's what we do. :-) Don't forget about our $100 Referral Program.

February 06, 2018

Great They answered all my questions! They were willing to make sure i got what i wanted in my budget! They helped me understand the procress! Awesome e More

by KieraC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Walda
Report | Print
Feb 08, 2018 -

Big City Cars / The Auto Brokers responded

Kiera, We are happy to hear you enjoyed our commercial and had a good experience shopping with us. Don't forget about our $100 Referral Program

February 02, 2018

Very Comfortable & Helpful I Would Absolutely Recommend Shopping For A Vehicle Here!!!! I Had A Very Comfortable & Helpful Experience That Lead To ME Purchasing A Much Needed Ve More

by Marcella Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Walda
Report | Print
Feb 02, 2018 -

Big City Cars / The Auto Brokers responded

Congratulations on your purchase. I'm thrilled to hear you had such a wonderful experience here. Don't forget about our $100 Referral Program.

February 01, 2018

Hard working staff I would love to thank Damien Stafford. He went above and beyond the call to get me in a car at the best rate. Thanks More

by Shivelydiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Stafford
Report | Print
Feb 01, 2018 -

Big City Cars / The Auto Brokers responded

I'm glad to hear that Damien knocked it out of the park for you. Enjoy your Escape, and don't forget about our $100 Referral Program.

January 31, 2018

Everyone deserves a second chance! Amy was very friendly and easy going. She was not overly pushy and she seemed to really want to help find the best car for us. We had visited this s More

by DFuentes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sawyer, Joe Dechert, Amy Walda
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Jan 31, 2018 -

Big City Cars / The Auto Brokers responded

It's wonderful to hear that we've redeemed ourselves in your eyes. I am glad May was able to get you into such a great vehicle. Don't forget about our $100 Referral Program!

January 31, 2018

Highly recommend I highly recommend big city cars. This is my second time buying from here and had a great experience both times. Damien found us the car we wanted and More

by Ecblake419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Stafford
Report | Print
Jan 31, 2018 -

Big City Cars / The Auto Brokers responded

Repeat customers are the true testament of a great dealership. It's always great to hear when we've done right by our customers more than once. Thanks for coming and seeing us again. Don't forget about our $100 Referral Program.

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