Big City Mitsubishi - Service Center

Great attention, prompt service, Josué always makes us feel at home. The coffee machine doesn’t hurt :) feel at home. The coffee machine doesn’t hurt :) More

Everything was very straightforward. I received updates along the way including a video of what is being serviced at any potential areas to be checked on for my next visit. I received updates along the way including a video of what is being serviced at any potential areas to be checked on for my next visit. More

Quality of work i received was poor. Brought my car in for a diagnostic test. 2 hours later I was called over to ask what was the issue with the car. 3 hours after that I was called over Brought my car in for a diagnostic test. 2 hours later I was called over to ask what was the issue with the car. 3 hours after that I was called over to be told what the issue MIGHT be. And it would be $1200+ to "fix". Received the car back with missing pieces in the door and no there's now a rattling sound coming from the window. 1 star More

I had an 8am appointment to replace 4 tires and have my wheels aligned. I didn’t get out of there until 2pm. 6 hours is unbelievable for a tire change wheels aligned. I didn’t get out of there until 2pm. 6 hours is unbelievable for a tire change More

Very good service as soon as i arrived, someone came over to assist. I just wasn't informed of how long the wait was going to be so I just had to sit and wait. But overall great service. to assist. I just wasn't informed of how long the wait was going to be so I just had to sit and wait. But overall great service. More

Service was excellent! . Josue was attentive to my concerns, and my issues were resolved. 5 stars! HIGHLY RECOMMENDED! . Josue was attentive to my concerns, and my issues were resolved. 5 stars! HIGHLY RECOMMENDED! More

Great customer service! Josue is always very attentive & professional definitely will recommend. Happy with the service Josue is always very attentive & professional definitely will recommend. Happy with the service More

Service was good! Well manner staff! But a little too slow and it’s only after I complained that my car was washed! Also it’s pricey! Tires price double the average Well manner staff! But a little too slow and it’s only after I complained that my car was washed! Also it’s pricey! Tires price double the average on the market! More

Hidden costs everywhere, not transparent with pricing, significantly expensive labour. If you don’t use cash, there’s a 3.5% customer service charge, no idea what that is for. You take your car in for one significantly expensive labour. If you don’t use cash, there’s a 3.5% customer service charge, no idea what that is for. You take your car in for one thing, and then they find five other things that they highly recommend you do, which feels disingenuous. impossible to reach anyone on the phone constantly calling trying to get a hold of someone More

Very pleasant experience. The staff were considerate of my time and kept me informed my vehicle progress The staff were considerate of my time and kept me informed my vehicle progress More