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Big City Mitsubishi - Service Center

Brooklyn, NY

3.9
102 Reviews

102 Reviews of Big City Mitsubishi - Service Center

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May 19, 2025

Great attention, prompt service, Josué always makes us feel at home. The coffee machine doesn’t hurt :) More

by VMELTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josué Rojas
May 18, 2025

Everything was very straightforward. I received updates along the way including a video of what is being serviced at any potential areas to be checked on for my next visit. More

by SDWALKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 17, 2025

Quality of work i received was poor. Brought my car in for a diagnostic test. 2 hours later I was called over to ask what was the issue with the car. 3 hours after that I was called over More

by CJJOSEPH1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember names
May 15, 2025

I had an 8am appointment to replace 4 tires and have my wheels aligned. I didn’t get out of there until 2pm. 6 hours is unbelievable for a tire change More

by JIM3096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
May 14, 2025

Very good service as soon as i arrived, someone came over to assist. I just wasn't informed of how long the wait was going to be so I just had to sit and wait. But overall great service. More

by DEJESUSYULI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue was my advisor
May 11, 2025

Service was excellent! . Josue was attentive to my concerns, and my issues were resolved. 5 stars! HIGHLY RECOMMENDED! More

by BMWM3SAMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue & the service manager (Mike)
May 03, 2025

Great customer service! Josue is always very attentive & professional definitely will recommend. Happy with the service More

by DENISSMENDEZ999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
April 25, 2025

Service was good! Well manner staff! But a little too slow and it’s only after I complained that my car was washed! Also it’s pricey! Tires price double the average More

by fritzetienneny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Podromos maki
April 19, 2025

Hidden costs everywhere, not transparent with pricing, significantly expensive labour. If you don’t use cash, there’s a 3.5% customer service charge, no idea what that is for. You take your car in for one More

by PANCHAL.SHYAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
April 15, 2025

Very pleasant experience. The staff were considerate of my time and kept me informed my vehicle progress More

by JIMTONYNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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