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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
792 Reviews
Call Service Center (281) 699-2793

792 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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June 11, 2025

The service advisors do a great job. The express oil change could be faster. It has an average 2 hour wait time. More

by tmclouse09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Rodriguez
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June 10, 2025

Josh was very professional. Quick and efficient service. Love the wash and vacuum with my oil change. More

by geane618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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June 08, 2025

Josh in service stuck with my truck thru all the warranty fights and got the work completed. It had to go back in, don’t know why yet, but I called Josh and he jumped on it. More

by mickey.mmrdesignllc
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
June 07, 2025

My truck when for a check engine light don’t know what they did to remove gave me a paper that they fill def they done this don’t that when truck come sounding louder then what it sound not sure what they More

by solidccjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get no names
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Jun 10, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Steven Garcia, Service Manager steveng@bigstardodge.com

June 05, 2025

CHRISTIAN AND ADRIAN BOTH VERY HELPFULL AND WILL RETURN FOR SERVICE AT THIS DEALER SHIP. More

by HVEGA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTIAN AND ADRIAN BOTH VERY HELPFULL
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June 03, 2025

Very pleased with the level of customer service and the fact that they offer you services the best fits your needs for the extending of life for your vehicle. More

by giveusfree86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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June 01, 2025

Christian was able to assist me with my Jeep for maintenance. He was very knowledgeable and very professional about my needs. Service was outstanding and fast. I highly recommend Big Sta DCJR. More

by RAY_1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Daniel G.
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June 01, 2025

I have nothing good to say about the people or the establishment. The new car buying process here was a mess. Got a brand new vehicle that has been in the shop twice in the first month and needs to go More

by jdsjones69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorena
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Jun 03, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

May 31, 2025

Allison showed excellent customer service and kept us updated on our vehicle even if she wasn’t going to be in the office she made sure she had someone calls and keep us updated. Very friendly! More

by bellatabarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
May 31, 2025

Excellent service. …. Good customer experience and excellent reliability. New. Not. Yes. Too long. Hear me out More

by MARLON.BALTODANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian
Report | Print
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