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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
804 Reviews
Call Service Center (281) 699-2793

804 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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June 21, 2025

The customer service was great and the service team was very professional. I would definitely use their service again. More

by brandonlprice86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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June 21, 2025

Due to uncompleted detail work SUV back part of my 2015 Jeep Grand Cherokee did not get vacuumed the person inside of customer service appeared to not have experience. This was the second visite. On the f More

by cfederico75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ESTEFANY MARTINEZ 163361
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Jun 23, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

June 20, 2025

Outstanding work salesmanship, thorough and explained everything well. We'll be using our salesman again. He is attentive to what his customer needs. More

by chris_mrtz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
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June 20, 2025

When I came in it was a busy day, however the service was still fast, they valued my time and everyone had a great attitude. Thank you Amber, Jeremy and Cindy. More

by velozrita17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber, Jeremy, Cindy
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June 20, 2025

The service department took excellent care of me when I came in for my oil change and tire rotation! More

by hessbergerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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June 19, 2025

A good customer service, the service agent has a properly and constant Communication. Thank you More

by hrivera2301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diligence
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June 19, 2025

Shane Macha took care of me and I will ask for him again. I recommend Shane as a service advisor More

by john77581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Macha
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June 18, 2025

Great customer service and great communication with us. Always able to get a hold of the person in charge of our car More

by CASTILLO8182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorenna
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June 17, 2025

Bought brand new truck with damaged interior door kick panel only to be told it’s not covered under warranty as if I did it . Brought up to my salesman and even when i brought it to get paint and exhaust More

by paulmina1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorina and Kevin
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June 14, 2025

Service department staff has always been polite friendly and informative. Always has met time expectations that I was told for Service. Vehicle was always returned clean and washed. More

by safetyjlf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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