Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Had a Glitch with the radio (slow turn on) and 911 interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expect interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expecting to have it back in 3 days. When we finally got a hold of Jasmin (4 days later) we were told we needed a new battery. We had a new battery installed 1 week prior in an attempt to fix the radio startup problem. When She was told this she then told us the car was leaking oil and we needed 3 to 5 K worth of repairs and a new radio (1K for refurb, 2K for New). on the sixth day, when we came in to get the car, Jasmin was out and we met Shane who actually looked at the car (It was left up on a rack in the bays). He actually explained what they had found with a leaking gasket and what had happened with the radio. He also spent the time to contact the holder of the platinum warranty to find out what was covered and could give us an accurate quote for the repairs (Jasmin never even considered this even when told we had a warranty and who the holder of the warranty was) . We then had them make the oil leak fix and had to wait for the radio to arrive. The refurbed radio arrived and somehow (unexplained) some part of the radio was broken during the removal rendering it not viable as a Core return. Shane was able to have the warranty cover the new Radio and we got it installed. From time in to time was almost a month without the car. Shane got the car repairs done and was very helpful. The long drawn out timeframes for a simple fix was intolerable. If we have any repairs for the jeep that require service at the dealership rest assured, we will be taking it to another dealer. More

Alignment still not fixed. Wrong fender replaced. Oil change done, maybe. Specifically asked for no machine car wash, was told hand wash only. My dashcam caught them in a lie. Wrong fender replaced. Oil change done, maybe. Specifically asked for no machine car wash, was told hand wash only. My dashcam caught them in a lie. Terrible service and will find something else even farther away. More

I went in for a routine oil change and tire rotation. The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup ho The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup holder for them but that is not where it was returned nor was it handed to me. Found it in the center console. Two weeks later Im informed by my insurance to plug my drive and save device back in. Come to find out that was removed by the dealership during service. I again had to search for it. I couldnt find it. Called the dealership and my message was "relayed" to my service provider. A week later Im still waiting for a call back. I found my device stashed away in a pocket. Overall Im disappointed in the service provided and poor communication form the dealership. To add to the poor communication, I ordered a new visor during my oil change appointment and was told it would arrive that Friday or following Monday. The following Thursday (9 days later) I called and my message was "relayed" to my advisor. No returned call. The next day I call again and finally get my service guy. My visor came in but was damaged so a new one was ordered. Then the replacement was dirty. All of this was the excuse given. No communication for either issue, no proof there was ever these issues. To me, just an excuse for poor communication. Best part of this whole experience was getting the visor installed took about 35 minutes without an appointment. Disappointed overall though. Theres a closer dealership to me, but I chose this one for service. I cant say I will come back after my service contract is up. More

They take my suv for check a error and that take 1 month and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue More