Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
762 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
I have bought vehicles there since 1999. Howard sold me my first vehicle, a dodge intrepid. Since then I have bought a total of 6 vehicles there and always had them serviced there on the adv Howard sold me my first vehicle, a dodge intrepid. Since then I have bought a total of 6 vehicles there and always had them serviced there on the advantage plan. I have never had any real complaints about the service or personnel. They all have been great people. More
The service and employees are very polite and professional. The service advisor Memha made sure that I was informed about my gladiator progress and all parts were at the dealership. M vehicle was professional. The service advisor Memha made sure that I was informed about my gladiator progress and all parts were at the dealership. M vehicle was finished in the time I was told about. And everything in my vehicle was the same as when it came in More
ZERO stars from me - I went in for a routine oil change, waited too long, and then when I left - my oil pressure light came on about a mile down the road. I pulled over and called them - they came to check waited too long, and then when I left - my oil pressure light came on about a mile down the road. I pulled over and called them - they came to check it out and the gasket was installed incorrectly causing all the oil to leak out - which is horrible for an engine, I had to insist that they tow it back to the dealership (they didn't want to since the put some oil in it and said it would be "fine") Dealt with Steven Garcia the Service Manager who was very unconcerned about my issues and wouldn't give an extended guarantee that my Jeep wouldn't have problems as a result of their incompetence - acted like I was a nuisance and didn't care about my concerns - would NOT recommend that anyone take their vehicle there for service - I will NEVER deal with a Big Star dealership again!!! STAY AWAY!!!!! More
We bought extended warranty from here based on great feedback from the finance guy at Big Star. Now that I have issues the third party warranty company is such a pain to deal with. The dealership says I feedback from the finance guy at Big Star. Now that I have issues the third party warranty company is such a pain to deal with. The dealership says I have to deal with the warranty company myself. They admit that the warranty company Kornerstone is a pain in the xxx to deal with. Getting something as simple as getting a rental is a pain in the xxx. Made a huge mistake and learning from it. I do not recommend this dealership. More