Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I put my Jeep in your shop 10/29/2024 for warranty repairs. I had to rent a car so that I could get to and from work while repairs were being made. It took your facility 2 1/2 weeks to complete my rep repairs. I had to rent a car so that I could get to and from work while repairs were being made. It took your facility 2 1/2 weeks to complete my repairs. The rental car cost me over $1,000! I explained how much the rental was costing me to my service advisor many times during the process. It fell on deaf ears. On top of all this, Big Star advertises that they have rental cars customers can use while repairs are being made. Only problem is, they NEVER have cars readily available. This is unacceptable. I know exactly what is being done. Jeep is trying to make it so difficult to get warranty repairs done in the hopes people will give up and pay out of pocket to get their vehicle back. Upon checking my vehicle in, I was informed my my advisor that the company my lifetime warranty is through is now under another company and they are taking up to 2 weeks to approve repairs. I WILL NEVER PURCHASE ANOTHER JEEP OR CHRYSLER VEHICLE AGAIN. I CAN ASSURE YOU OF THAT. More

At first y’all denied my coupon so I had to dig around for my receipts.. for my receipts.. More

I have a Jeep Commander 2007 for which I purchased a lifetime warranty that Mopar offered at that time. Dorena and Ike helped me repair the Jeep under warranty. Now Dorena and Ike are gone , and I can' lifetime warranty that Mopar offered at that time. Dorena and Ike helped me repair the Jeep under warranty. Now Dorena and Ike are gone , and I can't get my Jeep serviced. The new service manager seems to have an "I can't because " attitude and stops all efforts to help. More

The service rep that I had was very helpful and kept me informed through the repair that I needed to have on my vehicle through out the process. He was very up front about how long it would take and even w informed through the repair that I needed to have on my vehicle through out the process. He was very up front about how long it would take and even went into detail why. Most of my experiences have been just a drop off and we will call when it is ready. No realistic ETA. More

Great service and Jasmine was very helpful! Love this place and I recommend everyone I know to come here Love this place and I recommend everyone I know to come here More

Cristal was wonderful to work with and her follow up was excellent. She made the experience getting my car fixed absolutely painless 😊 excellent. She made the experience getting my car fixed absolutely painless 😊 More

Mehma really made this experience great for me from start to finish! She was kind, knowledgeable, and not pushy. I really appreciated her! to finish! She was kind, knowledgeable, and not pushy. I really appreciated her! More

Call around but this will the best place to take your vehicle it had a better price a they only took 2 days like they said they where. I’ll definitely take my truck back there for any other work I need vehicle it had a better price a they only took 2 days like they said they where. I’ll definitely take my truck back there for any other work I need More

My service experience was UTOPIA. From start to finish, a wonderful experience. Continue the great work. From start to finish, a wonderful experience. Continue the great work. More

Went in to ask about oil light being on after an oil change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans business!!! Fire the whole service department they’re very unprofessional!! More