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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
828 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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828 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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July 08, 2025
Service dept is hands down the best which is why I have started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall! started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall! More
by crazymex77
Verified CustomerEmployees Worked With
Steven Garcia, Christian
July 07, 2025
While Adrian was initially very friendly, communication significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you f significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you for four full days before anyone even began to look at it—and now, over a week later, I’m still without my car. At no point was I offered a loaner vehicle, which would have made this extended delay at least manageable. Instead, I had to make alternate arrangements entirely on my own. I understand that things happen, but clear communication and some level of customer support would have gone a long way. I hope this can be improved for future customers. More
by leland.harrel
Employees Worked With
Adrian
July 04, 2025
the last 4 times I have gone in for service 1) bolts let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big Star More
by mptrobaugh
Employees Worked With
man firty
July 03, 2025
Just had my car serviced there a couple of weeks and Christian was so helpful and kept me informed about the service on my car. The staff is very nice and helpful. Christian was so helpful and kept me informed about the service on my car. The staff is very nice and helpful. More
by tedholt
Employees Worked With
Christian
July 02, 2025
Although I brought my truck in for several known issues/concerns with these trucks, it should not take 6 weeks to get my truck back to me. If it’s able to drive (which it was) I should be able to pi issues/concerns with these trucks, it should not take 6 weeks to get my truck back to me. If it’s able to drive (which it was) I should be able to pick up my truck and bring back when your parts are in stock and can be installed. Most people don’t have multiple vehicles to drive while their car or truck sits in a parking lot waiting on parts. Also a few issues did arise on pick up that after I brought to the dealers attention, they are willing to correct but it’s still taking extra time. I’m still currently waiting on reimbursement for 2 weeks for damaged window tint done to my truck while in service. Not sure why I should have to wait 2 weeks to be reimbursed. More
by blakeweber83
Employees Worked With
James
July 01, 2025
Mrs.stephanie is awesome i really appreciate her being kind and understanding. She tried to accommodate me in every way that she could. The Service was great kind and understanding. She tried to accommodate me in every way that she could. The Service was great More
by lolettachambers
Employees Worked With
Mrs. stephanie
