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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
874 Reviews
Call Service Center (281) 699-2793

874 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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September 09, 2025

Service Man scratch the scoop on my hood. I was only there for a oil change More

by charlesjackson648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lady at the counter was nice
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September 09, 2025

James is the best service advisor. He deserves 10 stars. He has taken care of me during the the long time my car has been in the shop. He gave me his personal cell and is very communic More

by mgrif11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rose
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September 08, 2025

Shout out to Jamin; quick response, great communication! Comfortable environment and great customer service here! More

by cynthiac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin!
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September 06, 2025

Poor communication and poor turnaround time. Took them over a month to get my vehicle back to me and less than 24 hours I had to return it to them due to the same check engine light. More

by emalone0179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian,Shane, Steven
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Sep 17, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Steven Garcia, Service Manager steveng@bigstardodge.com

September 04, 2025

They helped me with my flat tire , communication wasn’t the best as I made a appointment but got there and they was confused of who would help me , got everything resolved after and got me going quick afte More

by collizion23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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September 02, 2025

Service done on my vehicle was done professionally and on time. Truck drives really well with no further issues. More

by vietmidangandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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September 02, 2025

The Services Washington excelente and express I like the experiencia and I will back again More

by gerdant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrián
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August 31, 2025

Never will go back again! ! They gave me one quote after ok them to fix came back with an even bigger bill 3 times as high when I said I would pick up the vehicle the price dro More

by atrevino7271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salesperson Katy
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Sep 03, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

August 30, 2025

Good dealer but always give me a excuse when I asked for a loan car !! I’ve been there 2 times and I had a extended warranty , they told me they are going to provide a loan car if something happens with my More

by Elmer León
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy
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August 28, 2025

Service advisor was very helpful in getting my truck back in order even with a hiccup, but all is good, thanks! More

by jcbernal98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy
Report | Print
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