Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I believe they can do better my service experience the last two times hasn’t been the best. Probably won’t be buying another vehicle from y’all since y’all do not live up to y’all’s service agreement. last two times hasn’t been the best. Probably won’t be buying another vehicle from y’all since y’all do not live up to y’all’s service agreement. More

The dealer is using AI to docoment your service tequest when you first call in. It was effective and accurately repeated my service needs. It then transferred me to a scheduler, but failed to communicate a when you first call in. It was effective and accurately repeated my service needs. It then transferred me to a scheduler, but failed to communicate anything, so I had to repeat it all over again. Non of that got communicated to the service advisor, so when I dropped the car off I had to repeat it all a third time. Please, get your customer-service act together. The work I wanted done exactly matched the factory recommendations. If I had not been insistent, they would have done a lot of extra work - costing well over a thousand dollars - which MIGHT be helpful but which the factory deems unnecessary. At the end of the day, the service advisor did a good job, I think the mechanics did well too, and the final price was great. I'll come back, but be vigilant. You should too. More

Was under yalls warrant brought truck in on a issue that was there before I bought it rear axle seals on a gladiator was told yall will fix the seals I would have to pay for all the brake pads even tho they was there before I bought it rear axle seals on a gladiator was told yall will fix the seals I would have to pay for all the brake pads even tho they were damaged by the oil and had no brakes I was told y’all can’t get me a loaner and allowed me to leave with the jeep with no brakes so I took my Jeep to a different dealership. They would not let me leave with it gave me a brand new light line Jeep grand Cherokee as a loaner replaced the whole rear axle new brake pads and everything at no cost to me saying it was a recall, but yet y’all couldn’t do that and I just recently bought two vehicles from y’all. Y’all have definitely lost my business and then the manager telling me that safety checks are not required by y’all before the resold the gladiator had no emergency brakes or rear brakes but yet y’all sold it to me like that that’s pretty sad and y’all wouldn’t even honor your own warranty so another dealership picked up the slack definitely earning my respect, y’all need to get it togeather More

Be honest to customers on the time frame when working on cars, or have loaners cars, or have loaners More