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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
851 Reviews
Call Service Center (281) 699-2793

851 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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July 24, 2025

Adrian always provides top notch service. He communicates well and handles any issues. I always ask for him by name when I got to the dealership. More

by KOLEAMBEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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July 23, 2025

Joshua was very helpful and professional. He answered all my questions and explained everything that needed to be done. Great experience. More

by toddmaier13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sandoval
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July 22, 2025

13 12 11 Ten nine eight six five four three two one. Allison was awesome! More

by mark.orda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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July 22, 2025

All good and service was great. Service was complete in a proper time frame and staff was friendly. More

by pedro.lozoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Rodriguez
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July 22, 2025

Why don't you offer loaner cars when a car is in shop for extended amount of time More

by celia1162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't Remember
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Jul 22, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

July 18, 2025

Great dealership. Was treated like family and treated courteous and friendly. I would recommend this dealership. More

by HVEGA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTIAN AND ADRIAN
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July 16, 2025

THE SERVICE DEPARTMENT IS GREAT! I HAVE NO COMPLAINTS AT ALL. THEY DID A THOROUGH JOB OF DIAGNOSTICS ON MY CAR. ALTHOUGH NOTHING WAS FOUND, I APPRECIATE THEIR HONESTING AND CARING. More

by margorieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRISTIAN
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July 16, 2025

James at the service department was very helpful, he was able to get me an appointment and an uber that worked with my day. More

by ally.nat.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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July 16, 2025

Was told a 20 minute oil change would take 1. 5 hours. At 1.5 hours I was given a canned excuse..again at 2 hours..again at 2.5 hours. At 3 hours I started getting angry. Only then did they bother More

by gt48tc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jul 17, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

July 15, 2025

Great service/adviser. Every time I go. Also great deals on oil change package. Will return for service every time. More

by tanya.torres84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison
Report | Print
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