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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
851 Reviews

851 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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July 14, 2025

Always satisfied with the work there. Will continue to return for all of my service needs! More

by soonerpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Macha
July 11, 2025

Prompt and communicative. The only complaint is the text messaging wasn't accurate for billing. It didn't include my free service leading to a mild panic. More

by willaufrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorena
July 10, 2025

I had a great experience dealing with the service department. They were kind, helpful and tentative. They even detailed my Jeep for me. More

by waderobinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Alavarez
July 09, 2025

Joshua was great to deal with and communicated every step of the process and updated me regularly on the progress. More

by mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sandoval
July 09, 2025

I had several items serviced and expected it to take more than a day. They finished the same day and addressed all issues. More

by rllowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
July 08, 2025

Service dept is hands down the best which is why I have started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall! More

by crazymex77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Garcia, Christian
July 07, 2025

The staff is always friendly and the service always makes me return to this dealership. More

by jenifermorgan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma, Adrian, Cristian
July 07, 2025

While Adrian was initially very friendly, communication significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you f More

by leland.harrel
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Jul 08, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

July 04, 2025

Allison was able to get the work done the same day while I waited and kept me informed about the status of my repairs, More

by Pelletier.Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
July 04, 2025

the last 4 times I have gone in for service 1) bolts let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big More

by mptrobaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
man firty
Jul 08, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

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