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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
874 Reviews

874 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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August 16, 2025

Kevin my sales man was the main reason I purchased my truck. I was not a Big Star Chrylser fan because of the previous truck purchase from your dealer. Kevin's professionism and honesty convinced me and More

by rodneybh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh was great in service
August 15, 2025

Customer service was horrible. They didn't do anything I requested. I didn't even get my paperwork to ensure oil change and diagnostic was done. More

by tljohnson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Steven Garcia, Service Manager steveng@bigstardodge.com

August 15, 2025

Thank you James once again for the excellent service! I am beyond satisfied and appreciative! More

by mgore21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James rose
August 12, 2025

James was incredibly helpful and made the entire process a great experience. His professionalism and friendly approach made everything smooth and stress-free. I highly recommend him! More

by marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
August 10, 2025

Joshua did a really good job with my warranty service. I really appreciate his generosity More

by upthebeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
August 09, 2025

Replaced the exhaust manifold on my ram 1500 quickly no hassle. Good job thanks again More

by rfj2588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
August 09, 2025

Pleasant staff quick service will continue to go here to get my car serviced . Thank you More

by morenita.rey1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
August 08, 2025

Hit and miss here sometimes. Started off with 1 hour wait time (this is about average) then after 2 hours past I had to see what was going on. Come to find out my truck was ready More

by irangeljr77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn’t really matter they are all the same
August 08, 2025

Why don't you have loaners & need to be honest on how long it will take to work on cars More

by celia1162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather Not
August 06, 2025

I made an appointment a week in advance. They greeted me and brought my truck right in and sent email updates and finished it in the estimated time as promised. More

by thatcherhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone was great and very helpful
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