Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
851 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Prompt and communicative. The only complaint is the text messaging wasn't accurate for billing. It didn't include my free service leading to a mild panic. The only complaint is the text messaging wasn't accurate for billing. It didn't include my free service leading to a mild panic. More
Service dept is hands down the best which is why I have started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall! started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall! More
While Adrian was initially very friendly, communication significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you f significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you for four full days before anyone even began to look at it—and now, over a week later, I’m still without my car. At no point was I offered a loaner vehicle, which would have made this extended delay at least manageable. Instead, I had to make alternate arrangements entirely on my own. I understand that things happen, but clear communication and some level of customer support would have gone a long way. I hope this can be improved for future customers. More
the last 4 times I have gone in for service 1) bolts let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big Star More