Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I got my oil changed too drive outta town next day my 2020 jeep got hot There was no other fluids in it No water no coolent no way mechanic saw that and let me drive off to road trip 4hrs away Tht 2020 jeep got hot There was no other fluids in it No water no coolent no way mechanic saw that and let me drive off to road trip 4hrs away Tht wasn't good for my Jeep at all that policy needs altered Top off All fluids when changing oil and new filters are is A must I was very disappointed they wanted 175$ to check my Jeep cause it was running hot It was dry this was my 3rd oil change in 7mths 1st 2times they didn't put coolent$ or water 😑 More

My experience was with Mr, Ike and the service department. No complaints from Mr. Ike. He is very good at his job. My only complaint is the length of time it takes to get a rental in order to leav department. No complaints from Mr. Ike. He is very good at his job. My only complaint is the length of time it takes to get a rental in order to leave your car for maintenance; otherwise the dealership does superb work. More

Dealership was careless and incompetent. Lack of knowledge and urgency. No professional follow up or regard for customer. Lack of knowledge and urgency. No professional follow up or regard for customer. More

Quickly fixed my issue and communication was excellent. Fast service and responded to my needs. Fast service and responded to my needs. More

Never will buy another vehicle any big star dealerships, deceptive and won't answer the phone or return calls. deceptive and won't answer the phone or return calls. More

Great Customer Service , punctuality, waiting area is very comfortable, l pi cushion definitely a plus too very comfortable, l pi cushion definitely a plus too More

The service team was great from start to finish! They got me in quick and performed all the needed service very timely! They got me in quick and performed all the needed service very timely! More

Jarrid helped me to find the 1500 RAM that I was looking for. He provided excellent customer service and was very patient and worked in a very professional manner with me. I would absolutely recommend worki for. He provided excellent customer service and was very patient and worked in a very professional manner with me. I would absolutely recommend working with him. More

We're from out of town. The folks here are always friendly and courteous. I drive by another CJDR dealer to use the people here. The folks here are always friendly and courteous. I drive by another CJDR dealer to use the people here. More

A service manager dropped the ball for months but another corrected the issue and helped schedule on a weekend due to the previous service manager not following thru on her job corrected the issue and helped schedule on a weekend due to the previous service manager not following thru on her job More