Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I like having an Uber to drive me home when the service was going to take over one day. Mine took5 days because of the nature of the issue they were fixing. I was kept in the loop for all updates. There ar was going to take over one day. Mine took5 days because of the nature of the issue they were fixing. I was kept in the loop for all updates. There are a couple of CJDR dealers closer to me but I always go here. The one time I went to a different dealer I was very disappointed in their practices. More

Poor customer service. Bad attitude from service representative. Paid for work that was not accomplished. Appointments system sucks. A customer expects their vehicle to be Bad attitude from service representative. Paid for work that was not accomplished. Appointments system sucks. A customer expects their vehicle to be seen when scheduled, not when convenient for the service department. Otherwise, stick to a first come first served basis and scrap the appointments. More

Quick and efficient service . .Very customer friendly …I received timely updates and service not performed until I okayed the service .Very customer friendly …I received timely updates and service not performed until I okayed the service More

Mehma was awesome she made she I was informed every step of the way and she made sure she communicated everything with me... of the way and she made sure she communicated everything with me... More

I really appreciate Memah for keeping me informed on the repair of my vehicle. This was the 5th time I sent my vehicle in for the same issue. Memah helped as much as she could and kept me informed on the st repair of my vehicle. This was the 5th time I sent my vehicle in for the same issue. Memah helped as much as she could and kept me informed on the status of the repairs. i cannot say much on the service team as I kept telling them the issues and the notices Uconnet kept telling me,,, the Transmission control sensor is the problem. finally they discovered it was the communication from the transmission to the control sensor,,, a short in the wire,,, But they did finally find the problem. I do not like the fact that they do not have any complimentary vehicles to use while your vehicle is being serviced for weeks. They never have any loaners!! This is something you guys should implement in your service area. But all things considered Memah was the only highlight of this night mare. She really deserves a raise for professional assistance. She is the only reason I continue to do business' with Big Star Chrysler Jeep Dodge Ram. More

Great service like always, have taken my Ram 1500 and now the Charger always have come out very satisfied with the results the Charger always have come out very satisfied with the results More

I am still waiting on refund so I can have my mini van picked up that they refused to put back together for the price i paid. Now the new service manager said it is 1000 to put engine back together but I picked up that they refused to put back together for the price i paid. Now the new service manager said it is 1000 to put engine back together but I doubt they even have all the parts since the mechanic working on the van quit during the investigation. Just waiting on the refund before I send wrecker to pick up van. Will never take another vehicle back over here again. Rolando, the service guy did a great job but the dealership won’t back him. More

The service dept at Big Star is the best in the industry. Absolute professionals and courteous. I will always have repairs done at this facility. Absolute professionals and courteous. I will always have repairs done at this facility. More

The service tech associates were professional, listened to my needs, and provided recommendations. A+ for quality service at this dealership. to my needs, and provided recommendations. A+ for quality service at this dealership. More

Nice people. Clean and comfy are to wait selection of cars to look at is great Clean and comfy are to wait selection of cars to look at is great More