Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Because of the part, it took about three months to get my car “fixed,” but after driving it for ten minutes, the AC quit working again. After spending $1,000 to solve the problem, I was told that it would co car “fixed,” but after driving it for ten minutes, the AC quit working again. After spending $1,000 to solve the problem, I was told that it would cost more than $2,000 in addition to what I already paid. One extra part was added for the last fix, and the other extra part is for this new fix. I feel like the technician has been trouble shooting the issue by changing parts to what fixes it. Vincent has been amazing; I asked him to take over for Mehma because she was not communicating with me about my issue, and she said I needed to spend over $10,000 in repairs since my car will hit 50,000 miles in the next year or so. She also wouldn’t send me any estimates or any type of paperwork. I just wanted my car fixed by an expert; unfortunately, I will have to take it to a local shop because of the issues I’ve faced. The worst part is I feel like I spent three months and $1,000 not including my time for finding the part that no one could find and purchasing that part—for nothing. More

Paul was the agent who assisted me with my Ram truck. He was helpful and courteous throughout the entire process. He was helpful and courteous throughout the entire process. More

Clean spacious waiting area. Friendly efficient helpful service representatives. Nice assortment of refreshments available while waiting. Friendly efficient helpful service representatives. Nice assortment of refreshments available while waiting. More

Good Attitude, friendly personal, fast service, always with good attitude to customers. Clean leaving area, a lot of space for people to sit. Thank you with good attitude to customers. Clean leaving area, a lot of space for people to sit. Thank you More

The service team is great always keeping you informed of any other services your car may need. any other services your car may need. More

I like the video of the multi-point inspection and having a direct text message with the advisor. a direct text message with the advisor. More

Awesome service very fast and easy getting my oil change done didn’t need to set up appointment done didn’t need to set up appointment More

Awesome service! The workers are ver professional and I had no issues I will definitely come back. The workers are ver professional and I had no issues I will definitely come back. More

I went in for some service and Adrian was a great help, thank you Adrian! thank you Adrian! More

Big Star fix the problem was having on my truck! While troubleshooting the problem it was discovered that I needed brakes! That’s looking out for the customer! While troubleshooting the problem it was discovered that I needed brakes! That’s looking out for the customer! More