Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest. More

lies!!!!! I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car ha I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car had 3 problems idler belt, alternator, and a brake light. He then said that the warranty company will only cover the alternator. I said that didn't sound right, so I called the warranty company they said it is a covered item all they have to do is call back! So I called him immediately and spoke with him and he said he would call them back. Then call me. Well here we are on Wednesday morning and no one from the dealership has called my warranty company back. I've called the dealership several times and left messages and still no return phone call. I went up there on Tuesday and off course Tim was out. The service manager was in a meeting! The other service personal Randy, said he would make sure and call me back!!!!!! No call back and i called both of them and left a voice mail. Something that could have been done already! It's taking too long. This is a simple issue! More

xxxxxxxx Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke More

Beware their Advantage 3/3/3 Oil Change package...SCAM I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recomme I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recommend you use them. I cam here since they sold me the oil change package. There is always a reason why they cannot honor it. While they appear to be busy, I will make every effort to ensure they see a larger financial impact than the $99 they attempted to scam me out of. BEWARE of their tactics. More

I did not even want to rate a single star for the horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If yo horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If you are reading this review please take note that you are taking a chance having this dealership work with you on pre-existing problems on vehicles that they sell you even when they are new. We have had our truck in the shop over 4 times now in a matter of a year. We recently had taken the truck back to them for the vibration in the truck and they informed us that they had to replace the tires in order to be able to diagnose the problem. (Keep in mind that there were only 16,000 miles on this set of tires. We also had been told by this dealership at 8,000 miles that we needed to replace the tires. So we replaced them then.) We agreed to replace them AGAIN, but requested that they give us our old tires. Not to charge us a disposal fee and just put the tires in the back of the truck because we could use them on our other old vehicles. Needless to say- when we went to pick up the truck and paid $1500 for the new tires we did not have our old tires in the back of the truck. "Ike" in the service department was absolutely no help. Basically keeping this long story short, someone in the service department took the tires home and kept them. We were promised that the tires would be there the next day. Plus- the truck still had a vibration to it so we went ahead and left it again. Two weeks later we go to pick the truck up and the vibation is not ANY better. (Especially after some of the weights that they attatched to the rims of the tire have fallen off. We never knew they had put these on until we got home and tried to see why the truck was still vibrating after the dealership said that several people had driven the truck and it ran fine.) The best part of this story- THEY NEVER GOT OUR TIRES BACK!!!!!!!! Several calls have been made to the service manager Jeff in reference to this issue with NO return call. We have now requested to speak to the general manager with no success either. We will NEVER reccomend this dealership to anyone! More