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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
788 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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788 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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February 15, 2016
Grrrrr!!! I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. En I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. Engine light came on the first week of January and took it back to this service center, where it took five weeks to correct. It was returned February 12, but the engine light came on again Sunday and there was excessive white smoke coming from the tailpipe this morning (Monday, February 15}. Drove it back to see about service and they have taken it in. Stay tuned for developments, but I am far from satisfied with this department, More
by Blanco
Employees Worked With
The main service writer is no longer there. Hopefully the one who took it this morning will have better results.
February 11, 2016
Bogus warranty I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 1 I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 10 min. The light came back on now they need to keep my tuck $35000 , and no loaner car no rental car , I have been in the long for 4 hours waiting for there shuttle to give me a ride home where I will have no vehicle. If the truck breaks again I will get a lawyer. Truck might be a Lemon , I am sure the service Dept. Sucks , where is my warranty? More
by Ramala
Employees Worked With
Ike
February 10, 2016
Service Department with major problems I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with an I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with and unreliable. I have dropped off my Jeep on one occasion with the understanding I would need it back in three days (note: they couldn't provide me with a rental until after determining the problem with the vehicle). When I came to pick it up the vehicle had never been looked at for the reason it was initially in, nor was the window crack fixed although we had made a claim. I have a package deal to have my oil changed with this dealership, but due to its poor service I find it better to just go somewhere else. I do not plan on buying another vehicle here. Hope to see changes at this location in the future. More
by MPK72
Employees Worked With
Service Associates
January 27, 2016
Great Service I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willin I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willing to go above and beyond to assist in my needs .... Thanks More
by Mymspaxton
Employees Worked With
Dorena, Joey and Erin
December 31, 2015
The worst dealership EVER!! This dealership was just about selling their car and that is all they care about. I went to the dealership because they messed up my rims during a whe This dealership was just about selling their car and that is all they care about. I went to the dealership because they messed up my rims during a wheel change and when I asked them about it, they said they can't do anything about it. Tim Day (Sales Manager) is very arrogant and rude, he is very inappropriate to females. I hate this dealership with a passion and I would never ever recommend this dealership to anyone! Please find another dealership over this one!! I can't express how upset I am with this dealership and I will never be going to them ever again. I am writing this so I can save many customers from dealing with the issues I dealt with. More
by Kevinj
Employees Worked With
Tim Day, Jeff Kuithe
October 29, 2015
Awful service all around If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my d If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my dash board. 4 weeks and 3 rental cars later More
by AmyW
Employees Worked With
Joey Eisenring, Michelle Paxton
September 25, 2015
Service, liars I took my Jeep in for warranty work and break pads. After being informed that they were working on my Jeep, and after 3 days, I went to the dealershi I took my Jeep in for warranty work and break pads. After being informed that they were working on my Jeep, and after 3 days, I went to the dealership and found my Jeep in the service lot, untouched. They hadn't even started working on the thing. Ike, assured me that they were working on my Jeep and that it would be done by 5pm. Two days in a row, working on three days. The service department will try to sell you work, hawking it like a carnival barker, but they can't even do the job that you really need, and, they will lie to your face. Add my disdain to the list of unsatisfied customers. More
by PhilF
Employees Worked With
"IKE" Eisenring
August 09, 2015
I'm Satisfied I purchased my 2014 Chrysler 300 S back in March of 2014, and then purchased my husband's 2014 Dodge Ram May 2014. We have maintained relationship wit I purchased my 2014 Chrysler 300 S back in March of 2014, and then purchased my husband's 2014 Dodge Ram May 2014. We have maintained relationship with the dealership because I refuse to allow anyone else to perform oil changes and maintenance on my Chrysler, and my husband shares the same sentiment concerning his truck. They are very friendly for the most part. Only time I had an issue is when one of the guys in Sevice harrassed me about an oil change on a Satuday, even though I told him over and over I had spoken with the manager that Wednesday and the manager told me it was OK to come Saturday even though I didn't have an appointment. After much debate another employee finally let me get service, but I wish it hadn't taken that much convincing that I was told to come in although they were booked. They do a shotty job washing the car with my oil change every single time, unfortunately. Nonetheless, we plan to purchase there again. More
by lovemyC3S
Employees Worked With
Salesmen Danny, and Little John
August 07, 2015
Terrible Service Department I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the t I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the truck was ready. I had let them know I would not be able to get it picked up until Thursday. When I got to the dealership last night about 4 the service rep, Tim, took me over to the cashier and I checked out. I noticed that some of the work was just inspected so I asked why it was not done and it was explained to me. OK fine so far.... Then the cashier hands me the key and says your truck should be out there, I look and no truck. So they send someone to get it. I stand there for 30 minutes!! Keep in mind Tim and all of the other service reps can see me, no truck. I finally ask where the truck is and if they lost it. So he goes to look and finally comes back and tells me. Well its parked behind 6-7 other cars and it will be 20-30 minutes before we can get it. Why don't you sit in the waiting room. Well as another service rep is leaving work at 5 she noticed me and says "Are you still here?" Yep I think you all have lost the truck. Needless to say it took about an hour and 10 minutes just to get me my truck!!! We will NEVER use this dealer for service or consider buying a vehicle here. They have have zero customer service and don't care. Be warned!!! More
by frustrated
Employees Worked With
Tim
July 22, 2015
4 days and counting for a 1 day job I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse and worse. The service reps will lie to you, they WILL NOT return calls and they WILL NOT take a call. My truck was broken in to on 7/17 in downtown Houston. Because I had a Revalco theft deterrent system installed, the truck could not be started. I drove to CLD where IKE Eisenring and a parts person reviewed the damage and checked on stock. I wound up ordering one part for delivery on Sat. (7/18). At 7 a.m. on Mon. (7/20), the truck was taken in for the repair work to the ignition, inspection for 3 recalls, an a/c check, and a transmission service. Calls to the dealership Mon (7/20), Tue (7/21), and Wed (7/22) were unanswered and messages not returned. I was able to make text contact with IKE at 2 p.m.(7/22) and was told that they had just started work on my truck and it would be ready Thur. (7/23). This is unacceptable and I informed him that if it was not ready by 5 p.m. (7/23) that I would have a wrecker there to take my truck to one of 3 local dealers to get the repairs completed. I am in the process of trying to make contact with management at CLD and the Houston region to discuss this issue. In my line of work, this kind of performance will cost my people their job without any hesitation. I will not be returning to CLD for anything after tomorrow afternoon - PERIOD. More
by mommas worry
Employees Worked With
Ty "IKE" Eisenring - Service Advisor
