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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
805 Reviews

805 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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January 27, 2016

Great Service I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willin More

by Mymspaxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorena, Joey and Erin
December 31, 2015

The worst dealership EVER!! This dealership was just about selling their car and that is all they care about. I went to the dealership because they messed up my rims during a whe More

by Kevinj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Day, Jeff Kuithe
Jan 22, 2016 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re very sorry you had a frustrating experience at our dealership. We’d hate to leave you feeling that you received substandard customer service, and we’d like to speak with you about this to see what we can do to resolve it. Please contact our Customer Advocacy Manager Diana Miranda at 281-312-2356 or dianam@baytowngm.com

Jan 22, 2016 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We're sorry, please contact our Customer Service Manager Michelle Paxton at 281-953-0005 or mpaxton@clearlakedodge.com instead.

October 29, 2015

Awful service all around If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my d More

by AmyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Eisenring, Michelle Paxton
September 25, 2015

Service, liars I took my Jeep in for warranty work and break pads. After being informed that they were working on my Jeep, and after 3 days, I went to the dealershi More

by PhilF
Recommend Dealer
No
Employees Worked With
"IKE" Eisenring
August 09, 2015

I'm Satisfied I purchased my 2014 Chrysler 300 S back in March of 2014, and then purchased my husband's 2014 Dodge Ram May 2014. We have maintained relationship wit More

by lovemyC3S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesmen Danny, and Little John
August 07, 2015

Terrible Service Department I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the t More

by frustrated
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tim
Aug 13, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We are very sorry to hear about your negative experience. We’d like to talk with you so that we can determine how to make things right. Please ask for our Service Director, Jeff Kuithe at 281-652-1531 or Service Drive Manager Tim Day at 713-652-1539.

July 22, 2015

4 days and counting for a 1 day job I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse More

by mommas worry
Recommend Dealer
No
Employees Worked With
Ty "IKE" Eisenring - Service Advisor
Jul 27, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re very sorry to hear that your experience at our dealership has fallen below your expectations. Your business is very important to us, as is your satisfaction with our service, which is why we’d like to do everything we can to make things right. Please ask for our Customer Service Representative, Amber at 281-652-1531.

July 20, 2015

The service manager Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wi More

by josh1979z28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Kuithe, Timothy Day
Jul 22, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Joshua, we’re very sorry that the service you received at our dealership fell below your expectations. We’d like to learn more about what happened so that we can determine how to make things right. Please ask for our Customer Service Representative, Amber at 281-652-1531.

June 29, 2015

Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t More

by Mark1950
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager,and small Hispanic lady did recalls
Jul 02, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We are very sorry for the difficulty you’ve had in contacting our dealership and resolving your AC problem. We are committed to our customers, and because of that we’d like to do what we can to make things right. Please ask for our Customer Service Representative, Amber at 281-652-1531.

June 20, 2015

horriable service experience Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hu More

by hateclearlakedodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tim day
Jun 26, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We apologize for the wait and for the lack of customer service. We would like to talk to you about how we can make things right. Please ask for our Customer Service Representative, Amber at 281-652-1531.

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