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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
782 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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785 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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October 15, 2014
lies!!!!! I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car ha I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car had 3 problems idler belt, alternator, and a brake light. He then said that the warranty company will only cover the alternator. I said that didn't sound right, so I called the warranty company they said it is a covered item all they have to do is call back! So I called him immediately and spoke with him and he said he would call them back. Then call me. Well here we are on Wednesday morning and no one from the dealership has called my warranty company back. I've called the dealership several times and left messages and still no return phone call. I went up there on Tuesday and off course Tim was out. The service manager was in a meeting! The other service personal Randy, said he would make sure and call me back!!!!!! No call back and i called both of them and left a voice mail. Something that could have been done already! It's taking too long. This is a simple issue! More
by Crystal Tamayo
Employees Worked With
tim day
September 13, 2014
Beware their Advantage 3/3/3 Oil Change package...SCAM I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recomme I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recommend you use them. I cam here since they sold me the oil change package. There is always a reason why they cannot honor it. While they appear to be busy, I will make every effort to ensure they see a larger financial impact than the $99 they attempted to scam me out of. BEWARE of their tactics. More
by local3284
Employees Worked With
Service Department
September 13, 2014
xxxxxxxx Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke More
by dubs696
Employees Worked With
Matthew wallace
February 19, 2014
I did not even want to rate a single star for the horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If yo horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If you are reading this review please take note that you are taking a chance having this dealership work with you on pre-existing problems on vehicles that they sell you even when they are new. We have had our truck in the shop over 4 times now in a matter of a year. We recently had taken the truck back to them for the vibration in the truck and they informed us that they had to replace the tires in order to be able to diagnose the problem. (Keep in mind that there were only 16,000 miles on this set of tires. We also had been told by this dealership at 8,000 miles that we needed to replace the tires. So we replaced them then.) We agreed to replace them AGAIN, but requested that they give us our old tires. Not to charge us a disposal fee and just put the tires in the back of the truck because we could use them on our other old vehicles. Needless to say- when we went to pick up the truck and paid $1500 for the new tires we did not have our old tires in the back of the truck. "Ike" in the service department was absolutely no help. Basically keeping this long story short, someone in the service department took the tires home and kept them. We were promised that the tires would be there the next day. Plus- the truck still had a vibration to it so we went ahead and left it again. Two weeks later we go to pick the truck up and the vibation is not ANY better. (Especially after some of the weights that they attatched to the rims of the tire have fallen off. We never knew they had put these on until we got home and tried to see why the truck was still vibrating after the dealership said that several people had driven the truck and it ran fine.) The best part of this story- THEY NEVER GOT OUR TIRES BACK!!!!!!!! Several calls have been made to the service manager Jeff in reference to this issue with NO return call. We have now requested to speak to the general manager with no success either. We will NEVER reccomend this dealership to anyone! More
by Heatherly1203
Employees Worked With
Ike Eisenring in Service, and Jeff Kuithe the Service Manager.
July 22, 2013
I brought my Jeep commander in for service. The vehicle was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back (after having to call them several times) They said I needed an Idler valve. A water pump, New brake pads and new spark plugs. (The spark plugs were changed about a month before this) I sent my son to pick it up on Monday morning and they told him they didn't take credit cards over the phone because they have to check for ID. I took off work and went up there. The cashier took my credit card and never checked my ID. He then told me they would take credit cards over the phone. Bad experience with this service department. More
by Sportsphan13
Employees Worked With
service department
October 10, 2012
I was appalled at the lack of customer service and actual auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need t auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need to be done. No worries CL Dodge. I won't ever use your services again or recommend anyone to you. As a matter of fact I will discourage people from using you! More
by bayfakids
Employees Worked With
John
September 29, 2012
While working out of town my engine blew and this was the dealership I took my truck to. The service dept took 37 days to make the repairs, ordered the wrong parts thus delaying the repairs by two weeks and dealership I took my truck to. The service dept took 37 days to make the repairs, ordered the wrong parts thus delaying the repairs by two weeks and since I have picked the truck up the service engine light has come on 3 different times. I have written a compaint to the general manager and have yet to get a response after 2 weeks. This dealership did slow work since my engine wascvered under warranty. More
by driverc
Employees Worked With
Service Dept
May 05, 2012
LONG BUT INFORMATIVE: Our "special needs" LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal days of waiting, when we called to inquire about the status, Danny's "coined" response would be, "we are still looking at it'. When I asked what this meant, he would then go into automotive jargon that I did not understand. When I asked him to explain in common language, he couldn't. He would then go back to, "we are still looking at it." FRUSTRATING, BECAUSE THIS IS A SPECIAL NEEDS VAN, AND IS NEEDED ON A REGULAR BASIS. I ended up speakig with Mr. Robert Jackson, Service Mgr., who was professional, but took up for his UNPROFESSIONAL EMPLOYEE, DANNY. While I respect Mr. Jackson for taking up for his subordinate, I believe if he dealt with such an unprofessional employee as Danny, he would not have been so supportive. I then spoke with Mr. Lincoln Stahl, General Sales Mgr., who was professional and attentive. In fact, SURPRISE, SURPRISE, AFTER FIVE DAYS OF WAITING OUR VAN WAS SUDDENLY IN THE BAY AND BEING WORKED ON!!!! In short, Danny of th Clear Lake Dodge Service Dept. is about the MOST UNPROFESSIONAL person at this business. He may know his business about vehicles, but his customer service skills are very lacking! INTENSE TRAINING FOR DANNY!! More
by stickso
Employees Worked With
Danny Tandy (?) in Service Dept.
April 13, 2012
Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More
by reprah52
Employees Worked With
Robert Jackson, Licoln Stahl, Michael Martinez
March 06, 2012
The purpose of my visit was to have the oil changed on my Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said he would take care of everything immediately. He also offered to have my tires rotated and to have the Jeep washed. All was donre in under an hour and I was on my way. Thanks for the prompt service. More
by VWANN
Employees Worked With
Max Ridings
