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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
789 Reviews
Call Service Center (281) 699-2793

789 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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April 12, 2025

I had to wait three and a half weeks to get a diagnosis after making an appointment and delivering the car the night before. During that time I had to call to get status updates. I am completing this revi More

by Pelletier.Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmin
Report | Print
Apr 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 12, 2025

It took three and a half weeks to get a diagnosis and during most of that time I had to call to get status updates. More

by Pelletier.Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmin
Report | Print
Apr 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 12, 2025

I visited Big Star dodge for a open recall. I would like to come here in the future if needed. Great customer service by Jasmine! More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
April 09, 2025

Treated very well, respectful, always ready to listen, exceptional service, very happy at this dealership. More

by roblespattyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma and Joshua Sandoval
Report | Print
April 08, 2025

It was accommodating and efficient. I have been getting my vehicle serviced since I purchased my vehicle from your dealership.Thanks for your service More

by ceadric.bourgeois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
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April 08, 2025

Good service , helpful associates timely response, I will always go there for my vehicle’s needs More

by tarkan587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
April 08, 2025

Dorena was very attentive in understanding my concern. I appreciate the dealership helping me resolve my issue as much as they could. More

by gjosie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorena
Report | Print
April 05, 2025

Horrible service by manager Joe. Could not give us any answers. Just kept saying no to everything instead of try to help and find a solution for the customer. More

by jordynngarza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager - Joe
Report | Print
Apr 07, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hi Jordynn, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 04, 2025

Requested to be updated either by text or via email and unfortunately that didn’t happen. That’s why I gave 4 stars. Cristian finally took care of everything. Making sure it got done promptly. More

by doloreslandis
Recommend Dealer
Yes
Employees Worked With
Cristian Rodriguez
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April 04, 2025

They do a great job! My truck is well taken care of here. Always do what they say. More

by brogers7106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorena
Report | Print
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