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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
789 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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789 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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April 04, 2025
This dealership is not even worthy of 1 star. Work service department in Houston. They will not stand behind their work, they will continue to say its other issue, which will cost more $$$ befo Work service department in Houston. They will not stand behind their work, they will continue to say its other issue, which will cost more $$$ before they go back and rework their mistake. You will have to fight them every step of the way to make sure your vehicle is getting the correct service. I repeat DO NOT TAKE VEHICLE FOR SERVICE AT THIS DEALERSHIP More
by michelle.alvarez
Verified CustomerEmployees Worked With
Adrian an Steven Garcia
April 02, 2025
Came in for my first oil change and the service guys (in the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! More
by besheabonnie
Employees Worked With
James
March 31, 2025
My service advisor Mehma was more than helpful and very knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. More
by w.mcduffie24
Employees Worked With
Mehma
March 31, 2025
The tech performing my oil change rates 5+ stars. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. More
by GREG.ALICIE
Employees Worked With
Tech
March 29, 2025
Service is amazing! They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touc They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touch chatting with service advisors and amenities were great while I waited. Highly recommend using them for all your regular maintenance. More
by talcorn319
Employees Worked With
Cristian, Dorena Boyd
March 29, 2025
No communication from service advisor. Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following wee Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following week to retint font device and passenger windows,a month has gone by still no call from device department to set appointment More
by asnpl001
Employees Worked With
Can’t remember
