Big Star Ford

Great! Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. More

Great Customer Service I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for making it worthwhile. More

service Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. More

great sales experience... They listen to you! So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the veh So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the vehicle overnight to test drive it. She did everything in her hands to make sure I got what I wanted. The management had changed and the dealership is much better! I had a disappointment during a service request and after communicating the concern to the sales director; he was able to accommodate and exceed my expectations. In another note, please make sure that your vehicle doesn't have any open safety recalls before taking it home! They surely LISTEN and try to accommodate any concerns you have. More

First time car buyer I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford Focus. I would really like to acknowledge Ray Roberts for his amazing and professional customer service. I felt right at home which made my experience a lot more comfortable. Thank you all for your help. More

Jacques Davidson, Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big s Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big star ford.always had good experience.also have my vehicle service there.thank god haven't had no problems. Bjohnson More

great "Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive i "Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive in a 2.3 4 cyl Mustang. It was the best test drive I ever took. It was relaxing and I was able to choose the route. We talked about cars and football. Back at the dealership we kept talking and a few hours later I left with that Mustang. McDouglas was very professional, polite and he listened to my wants and needs concerning this car. He is a credit to your organization and a gentleman. I will highly recommend Big Star to my friends. Additionally all of the other people involved in helping me get the car were very professional also. Regards, Don Mullett New Mustang Owner- 1st time and this is the 6th Ford I have bought from a Ford Dealer in this US of A." Don Mullett More

Great experience We bought a Ford Fusion from Christian Danford. He is very friendly and helpful. Low pressure, which we really liked. We stopped in late on Friday and We bought a Ford Fusion from Christian Danford. He is very friendly and helpful. Low pressure, which we really liked. We stopped in late on Friday and made an appointment to come back the next day. He had the Fusion ready for us to drive, and was helpful in explaining the features of the car. Back in the showroom James Jackson, the Sales Manager, worked hard to get us the exact vehicle we wanted. This took some doing as he had found one at another dealership only to find out that it had just sold, and he scrambled to get us another one. I had done extensive price research and knew what a good price was, and their first offer was right on target. My one issue was that they added on a $400 warranty package that that they were not up front about. I was watching the paperwork very carefully but didn't notice this until the next day. They were good about letting me cancel it and refunding my money, though. Overall a very good sales experience, great price, and a great car. More

Horrible Customer Service and Service Department Service department is absolutely horrible. I had a service done on June 8th 2015 and afterwards I noticed that fluids were not topped off and grease m Service department is absolutely horrible. I had a service done on June 8th 2015 and afterwards I noticed that fluids were not topped off and grease marks on inside panels of car. I then needed some more items fixed so I made an appointment for today June 19th at 8 am. I arrived at 7:45 dropped the keys off and asked how long it would be, the reply was a couple of hours so I told the service coordinator I would wait. At 9:50 I noticed my car was still parked and I inquired how much longer it would be. I was told the technician was working on it. I informed him no one is working on it because the car is still parked. The service coordinator went and asked the technician who came back and told me he was still waiting on some parts. Eleven days and they still did not have the parts for the job and they just left me sitting in the waiting area. I asked for my keys back and left. When I asked what is the purpose of having a 8am appointment I was told that was for the advisor not the service. I had the advice on June 8th. Absolute waste of customers' time. The Service Drive Manager asked how things were going when he walked by and when I told him he didn't even come back to me to give an update after he checked up on the problem. Another customer asked what happened and when I told him he mentioned he was having similar problems. I purchased both my vehicles at this dealership and have all services done there but over the past few years customer service and trustworthiness have declined significantly. I even had items stolen from my center console one time. I will no longer bring any of my vehicles to this dealership for service and will definitely not be purchasing any vehicles from here. Best advice is to stay away. UPDATE: I was requested to call the General Sales Manager, Mr. James Jackson, back in response to my YELP comments. Over a 3 day period I have left 2 voicemails, was transferred back to operator once, left a note with the operator for him and still no response. When I inquired about who the owner of Big Star Ford was and their contact information the operator told me they did not have any information for them and that I could look it up online. Another example of the poor customer service at this location. More

Good Service I haven't purchased a vehicle here at Big Star Ford but I have had my 2002 Ford F-150 serviced here. I have been very impressed with the quality of th I haven't purchased a vehicle here at Big Star Ford but I have had my 2002 Ford F-150 serviced here. I have been very impressed with the quality of the service department. I get all my oil changes here and they have very good service prices as well. More