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Big Star Ford
Manvel, TX
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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783 Reviews of Big Star Ford
April 12, 2014
A great car buying experience I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular c I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular car enthusiast radio program. Big Star Ford moved to the top of the list immediately in large part because of their prompt response to my online inquiry. From there things moved quickly. I met with Kim Srey, who did an outstanding job introducing me to the Escape and it's technology. After a test drive we sat down and I laid out a detailed description of the vehicle I was looking for. As it turned out the combination of options I wanted wasn't among the inventory Houston area dealers typically order. So, the next step was to work out the details of a special factory order. Kim and Ron Daniels were extremely helpful and willing to work with me to get the vehicle I wanted and in short order the process was underway. I quickly had an acceptable price for the vehicle and the deal was on. Over the following weeks, Kim and Ron kept me up to date on how the order was progressing, when the car would be built and delivered. Did I mention it arrived sooner than originally projected? All in all, ordering my new car was a great experience thanks to Kim and Ron. They recognized immediately that I knew exactly what I wanted and they didn't try to sell me something else. More importantly, they did what they said they would do and they did it when they said they would. But wait, this pleasant experience didn't stop there. When delivery day came, I was very pleased with the way the deal closed. The paper work was settled quickly, the car was ready when promised. But the best part was the time that John Taylor took going over a myriad of things I should know about the car and it's technology. By the time John finished my orientation, I felt like I'd been through Top Gun school, but it was time well spent and very much appreciated. After that I was off on my own, enjoying a great car. It's now been two weeks since I took delivery, and I've received a call from someone at Big Star twice in that period asking how the car was doing and did I have any issues or questions. So, the guys at Big Star do care about the sales they make and they prove it in ways like this. If you're looking for a place to take your business, I would recommend you consider Big Star Ford. About that dealer recommendation by the popular radio program. Well, they managed to call me a few days after I ordered the car from Big Star. Seems they were slow to respond because I wasn't shopping for something they had on their lot. Their loss, but it all worked out because I made a great find in Big Star Ford. More
by hdbluzman
Employees Worked With
John Taylor, Kim Srey
April 10, 2014
Friendly The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in was made. Very helpful. More
by debbiepayne
Employees Worked With
Derek Frank
April 08, 2014
Amazing!! Randy (Big Country) provided us excellent customer service from the moment we arrived until now. He was very kind, professional and caring. He listene Randy (Big Country) provided us excellent customer service from the moment we arrived until now. He was very kind, professional and caring. He listened to us and worked with us up until late hours to ensure that we got the vehicle that we wanted. He was an exceptional salesman, and I highly recommend him to anyone. Not only did we have an exceptional salesman, we gained a friend. More
by Misslele_06
Employees Worked With
Sky DeJohn, Randy (Big Country) Johnston
April 08, 2014
Great Experience I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up wit I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up with me, on more than one occasion, to make sure that I was satisfied and that I did not have any issues after my purchase. I will definitely visit this dealership for my next purchase. More
by tstegner
Employees Worked With
Whitlee Lucher
April 01, 2014
Derek was very persistent and finally found the truck I wanted. I gave them a good and not a great review because of a few minor hiccups along the way. All in all, I was pleased with my experience and wou wanted. I gave them a good and not a great review because of a few minor hiccups along the way. All in all, I was pleased with my experience and would use them again in the future. More
by chapmanwelch
Employees Worked With
Derek Frank
March 31, 2014
Greatest car buying experience ever!! I just purchased my dream car, a used Infiniti FX35, from Big Star Ford. This was the easiest, quickest car buying experience I have ever had! Lou w I just purchased my dream car, a used Infiniti FX35, from Big Star Ford. This was the easiest, quickest car buying experience I have ever had! Lou was wonderful - his product knowledge and customer service were top-notch. All the management and finance personnel were also great to work with. If you're looking for a new or used car, I would HIGHLY recommend this dealership and always ask for Lou Mancinas! More
by Mandy35
Employees Worked With
Louis Mancinas
March 26, 2014
I believe buying a vehicle, new or used, should be a pleasant experience. From the moment I arrived with my wife and three kids, Derek was very helpful by starting us with the vehicles in my price range pleasant experience. From the moment I arrived with my wife and three kids, Derek was very helpful by starting us with the vehicles in my price range. Allowing the entire family to join in the tests drives and encouraging us to try every vehicle that we may have been interested in was huge. The only problem we had was the overwhelming smell of smoke in one of the used trucks. Not the salesman’s fault because the truck had just arrived. After the purchase Derek and the manager were happy to oblige several requests (within reason) that made the deal even sweeter. More
by CurtisNewberry
Employees Worked With
Derek Frank
March 21, 2014
We found the Lexus on the internet. After speaking with Sky, we decided to drive the 8 hours round trip to look at the car. We found his description totally accurate and forthright. The price was good and Sky, we decided to drive the 8 hours round trip to look at the car. We found his description totally accurate and forthright. The price was good and gave us a good value. Sky anticipated our loan application and had all the paperwork ready to go. This was the most painless, quick car buying experience we have ever encountered and could not give any higher recommendation. I feel satisfied that we got a very good deal. More
by metalflyer
Employees Worked With
Sky DeJohn
March 17, 2014
"Lou" Mancinas and the team at Big Star Ford made the purchase of our awesome F-150 4x4 extremely easy and a comforting experience. I was worried these guys might be like other dealers my family made the purchase of our awesome F-150 4x4 extremely easy and a comforting experience. I was worried these guys might be like other dealers my family has experience in the past; trying to throw things in the middle of the contract or extras you didn't ask for. That was not the case here. I bought a truck and a warranty and that was it. The only nerves I had through the entire time were what was my interest rate and it turned out better than I thought AND we got more than we expected on our trade in. We went later in the evening on a Friday and in total spent maybe a total of 2 hours or a tad bit more from test drive to getting the keys. The drive to Manvel from Katy was worth it. Looking forward to the memories that will be made with our new truck. More
by MitchinKaty
Employees Worked With
Louis Mancinas
March 14, 2014
Went to Big Star Ford (way out of my way) after several disappointing visits to local dealerships. I saw a listing for the car I purchased on Auto trader, called spoke with and dealt with Sky Dejong for th disappointing visits to local dealerships. I saw a listing for the car I purchased on Auto trader, called spoke with and dealt with Sky Dejong for the entire process. The whole experience was really quite pleasant. I had in mind what I needed Sky and Rick worked with me at every request to ensure I was taken care of. The deal went very fast, and im extremely satisfied with my decision to visit Big Star Ford...Thanks Sky and Rick!!! More
by ralva65
Employees Worked With
Rick Gonzalez, Sky DeJohn
