Big Star Hyundai

The staff is courteous and willing to accept walk ins without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great conditi without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great condition, they work on one thing and they issue is not resolved. There is always something else that I need to return for and have them do "another diagnostic" for something they should have fixed. More

Good customer service and care always putting up with our problems in vehicles and always looking for our solutions problems in vehicles and always looking for our solutions More

Very unpleasant experience with the finance person. Followed by disrespectful calls from him and the sales manager. Followed by disrespectful calls from him and the sales manager. More

I’m not sure if we would recommend this dealership. All we wanted to do was walk in, buy a car and pay cash but our salesman, who is Nick Ram, admitted that he worked in used car sales and didn’t neces All we wanted to do was walk in, buy a car and pay cash but our salesman, who is Nick Ram, admitted that he worked in used car sales and didn’t necessarily deal with new cars, specifically new Hyundais. He and his manager, and several other people kept us there for hours, tossing different deals at us and trying to get me to trade in my car for a very low price. They had our heads spinning to the point that there were so many various offers out there with different agendas and different stories that we ended up having to agreed to trade in my car and agreed to financing just to get this done. But then we had to.go home and come back the next day to finalize the agreement because it was getting late. We were tempted to go to a different Hyundai dealer, but this one is close to our home and we wanted to have the convenience of purchasing close by. We finally agreed to finance and we’re told the rate was 4.”something”…because if we did not agree to finance, the deal was off the table and we never understood the deal to begin with! I realize we are retired, but we are not stupid, and none of this made sense to us so, because they had been so pushy, and we really wanted this car, we decided we would finance for one month, pay off the car and be done with that part of it. Then another surprise came when they told us it would take a week to have the car that we wanted driven from 300 miles away and that we were to pay $1000 for someone to drive the car to Houston. I was blown away by this, so they did some other fancy footwork to move some numbers around to make it look like we weren’t going to have to pay anything for that but they knew they had us over a barrel. We waited a full week to receive the car.Then when we arrived to to pick up our car, we were made to wait yet another several hours to find that the finance rate was more than double the initial amount quoted to us. I’m very disappointed that the young man who sold us our car didn’t even go over the vehicle with us properly. He gave us information that was incorrect and I’m still having difficulty trying to understand the various nuances of the car and to also set up my online account with Hyundai.. I owned a Hyundai Azera several years ago but sold it in 2018, and Hyundai does not recognize that I own a Palisade, it is still assimilates me to the Azera. I am so extremely frustrated at this point. I’m afraid to even go near Big Star Hyundai because I don’t want to get another run-around and have to wait for five hours to get an answer for simple questions. My husband is interested in purchasing a pre-owned pick up truck, but he will not go near Big Star Hyundai to talk to them about their used trucks. That’s a real shame. More

The waiting area was clean and the staff was very friendly and supportive!! Great experience friendly and supportive!! Great experience More

Didn't opt in my mobile phone to get updates; didn't give me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi. me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi. More

Was very pleased with the service and the buying of my NEW SUV KONA. AM VEY HAPPY AND YES I WILL SEND FRIENDS. AGAIN GREAT SERVICE AND FRIENDLESS CAN NOT COMPLAIN. TO ARNOLD PEREZ GOR THE GREAT JOB DONE NEW SUV KONA. AM VEY HAPPY AND YES I WILL SEND FRIENDS. AGAIN GREAT SERVICE AND FRIENDLESS CAN NOT COMPLAIN. TO ARNOLD PEREZ GOR THE GREAT JOB DONE. WITHOUT HIM I WOULD NOT HAD GOTTEN THIS NEW VEHICLE. FIRST TIME IN 76 YEARS IN A BRAND NEW VEHICLE. THANKS AND AGAIN YES I RECOMMEND THIS DEALERSHIP. GLORIA RATCLIFF More

The work which was done on my car was done under warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But inst warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But instead, it was done on the same day within 6 hours. Juan my advisor has always treated me and my family with respect and professionalism, and this is why I bring my cars for service to Big Star Hyundai. On top all that, I have bought 3 cars here on the last 14 years. More

It was straightforward. The car was dropped off. Checked out the same day. I was updated the next day that the part has been ordered. The day after the part was installed an The car was dropped off. Checked out the same day. I was updated the next day that the part has been ordered. The day after the part was installed and car handed back. Easy. More

I'll use key words instead. Amazing. Honest. Fast. Great. Friendly. Sociable. Easy to work with. Amazing. Honest. Fast. Great. Friendly. Sociable. Easy to work with. More