Big Star Hyundai

Bryan Malave managed to be attentive as possible on a very busy day. The only hold up in getting my vehicle was that the car wash was backed up. very busy day. The only hold up in getting my vehicle was that the car wash was backed up. More

Excellent customer service from start to finish. The service advisor was attentive, communicative, and truly went above and beyond. The service advisor was attentive, communicative, and truly went above and beyond. More

Good price on the vehicle. Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the invoice. More

The issue I took it in for seems to have been caused by their previous work (only a couple of weeks before) but they refused to acknowledge that or anything I said about it. I had to pay full price to get their previous work (only a couple of weeks before) but they refused to acknowledge that or anything I said about it. I had to pay full price to get it fixed. I have been going there for 10 years. I think he tried in some ways and was out unexpectedly at one point, but the communication was also poor. More

The process was very easy. Jarred and his team were very professional . Excellent experience, will recommend big start Hyundai to everyone. Jarred and his team were very professional . Excellent experience, will recommend big start Hyundai to everyone. More

Great despite a long wait. Easy to get scheduled and in for what I needed. Easy to get scheduled and in for what I needed. More

I have been going to Big Star for a while. I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff there. That’s when I fortunately found you! I spent twenty-one years active duty in the US Army as a Transportation Professional. I served several years as a Truckmaster, which leads both the operation and maintenance for a unit. So, when I write this, I mean it, every one I have come into contact with has been professional. That I can say with confidence, is rare. I had one incident a while back with the maintenance manger there, but after I gave him a free lesson in leadership, he resolved the situation admirably. This maintenance operation is impressive, particularly your integration of technologies that serve the customer. For instance, the videos you send, whoever came up with that, give them a bonus. The mechanics who narrate them can actually present well, not to be overlooked. Our best maintenance soldiers where the ones who were not only technically and tactically proficient, but could lead or teach others by their example. So, I mean it I say kudos, and I know the challenge is always keeping things this way, but enjoy it now, in case these are the golden years, and the walls are still nicely painted. Special call out to Juan, who has ALWAYS treated me professionally and with respect. My records will show the numerous visits, I can’t remember, but I’ll never forget how great the service was!!!!!! Alibi: thanks for the Lyft rides and courtesy vehicles,,, class. Rudy More

Jared, Marco and Erin were awesome Everyone was very professional and kept us informed of all of the steps involved there were no issues we appreciate all of their help professional and kept us informed of all of the steps involved there were no issues we appreciate all of their help More

Willing to make a deal and open to hear what it is that you want you want More

We had a very good experience. We love our new Palisade. Jarred, our salesperson, was extremely friendly, professional, and knowledgeable. We love our new Palisade. Jarred, our salesperson, was extremely friendly, professional, and knowledgeable. More