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Big Star Hyundai

Friendswood, TX

Overview
Reviews
4.2
6,882 Reviews
Call Dealership (281) 819-4846
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,882 reviews

January 16, 2026

Nick Ram and this dealership was awesome! Friendly, fast and easy! Great atmosphere and everyone was very nice! More

by odom_heather19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks, Nick Ram
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Jan 16, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 15, 2026

she listened to me after tech 'couldn't' find prob and escalated issue to a mgr. More

by glo_5559
Recommend Dealer
Yes
Employees Worked With
steffy mostly
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Jan 15, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We apologize for any inconvenience you experienced and appreciate your patience as vehicle repair diagnosis can be a complex process, particularly when addressing concerns that are intermittent in nature. Customer feedback like yours is essential to our ongoing efforts to evolve our service standards for the highest possible customer satisfaction, and please rest assured that your experience is being shared with the appropriate department as part of our commitment to continuous improvement.

January 13, 2026

Great dealership, it was a bit far for me but with the drive, and Tim was great no xx and to the point. More

by dwddavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez, Tim Vining
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Jan 14, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We truly appreciate you making the drive.

January 11, 2026

Very efficient and professional. Clear communication about what services were needed for my car. I received very efficient and professional service. Clear communication about what wa More

by deborahwc
Recommend Dealer
Yes
Employees Worked With
Bryan Malave, Bryan Malave
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Jan 12, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 11, 2026

Great service, nice waiting area, friendly and professional service personnel. Fast service and explained everything. More

by EDMONDPECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
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Jan 12, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 09, 2026

My brand new car needed to change filter fir which I was billed that’s horrible More

by moonman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont recall service rep name
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Jan 12, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We recognize your disappointment regarding the filter replacement for your recent vehicle acquisition and appreciate you sharing your perspective. While maintenance requirements can vary based on a vehicle's history and current condition, we understand that unexpected charges during an initial service visit can be frustrating. Please contact me directly with your VIN number so that I may research your vehicle details and better address your concern. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 08, 2026

No pressure to buy additional products or options at financing stage. Good customer service at dealership. More

by anees_tx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson, Nina Lee
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Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon.

January 08, 2026

The no nonsense approach to the lease down payment was a surprise, a pleasant one. More

by cybercierge15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard, Alex Jones, Tim Vining
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Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 07, 2026

I like how they sent my husband video updates throughout the whole process and they're very commutative More

by Christinaburdick48
Recommend Dealer
Yes
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 06, 2026

Bryan Malave managed to be attentive as possible on a very busy day. The only hold up in getting my vehicle was that the car wash was backed up. More

by noemail_10743307
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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