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Big Star Hyundai

Friendswood, TX

4.2
6,887 Reviews

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,887 reviews

January 22, 2026

The atmosphere at Big Star is amazing. The people here are friendly and professional. My sales person, Rose Rodriguez is outstanding! More

by colburndale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Rodriguez
Jan 22, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 22, 2026

The sales people are nice and the finance manager is helpful. The only problem I have is they have a lot of click bate to get you in, then comes the bate and switch. Whatever number you planned on spe More

by michael_bordelon1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vicient Ram, Mo Shurafa, Brandon Sandoval
Jan 22, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. One of our priorities is a transparent & trustworthy experience for all of our customers. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

January 20, 2026

Tim was amazing ! Showed us several different versions of the vehicle not pushy at all! More

by jerrywm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez, Tim Vining
Jan 21, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 19, 2026

Bryan was very knowledgeable and answered all of my questions in a polite and professional manner. He even stayed after closing to make sure I got back into my vehicle after it was serviced. Thank you, More

by Adrisolis347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval, Eric Chairis, Bryan Malave
Jan 19, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 19, 2026

I'm from upstate New York and was in Texas for almost four months for work. I'm so glad that I came to Big star hyundai and took the time to drive to Friendswood Texas to look and then purchase a new veh More

by Graysmatthew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Karamitsos, Nick Ram
Jan 19, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 17, 2026

No customer service no communication and they lie do not trust him Horrible customer service More

by J.ybarra24
Recommend Dealer
No
Jan 19, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. While we take all reviews seriously as they help us identify areas where we can improve our service and quality, your review did not include specific details regarding your visit. We would welcome understanding how we fell short so that we might have a chance to provide a more positive experience for guests in the future. Please contact me directly at skimbrough@bigstarhyundai.com. Scott Kimbrough, General Manager.

January 16, 2026

Nick Ram and this dealership was awesome! Friendly, fast and easy! Great atmosphere and everyone was very nice! More

by odom_heather19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks, Nick Ram
Jan 16, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 15, 2026

she listened to me after tech 'couldn't' find prob and escalated issue to a mgr. More

by glo_5559
Recommend Dealer
Yes
Employees Worked With
steffy mostly
Jan 15, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We apologize for any inconvenience you experienced and appreciate your patience as vehicle repair diagnosis can be a complex process, particularly when addressing concerns that are intermittent in nature. Customer feedback like yours is essential to our ongoing efforts to evolve our service standards for the highest possible customer satisfaction, and please rest assured that your experience is being shared with the appropriate department as part of our commitment to continuous improvement.

January 13, 2026

Great dealership, it was a bit far for me but with the drive, and Tim was great no xx and to the point. More

by dwddavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez, Tim Vining
Jan 14, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We truly appreciate you making the drive.

January 11, 2026

Very efficient and professional. Clear communication about what services were needed for my car. I received very efficient and professional service. Clear communication about what wa More

by deborahwc
Recommend Dealer
Yes
Employees Worked With
Bryan Malave, Bryan Malave
Jan 12, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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